What are the responsibilities and job description for the Director - Customer Service (Transformation) position at Health Care Service Corporation?
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Job Summary
We are looking for a dynamic and strategic transformational Director to lead and revolutionize our customer service operations. This role is responsible for leading a team to drive large-scale change initiatives that will enhance both our member and advocate experience, operational efficiencies, and team performance. Must have a proven track record of executing customer-centric strategies and delivering measurable improvement in service delivery. Responsible for planning and preparing operational budget and calculating and delivering on return on investment.
This position is responsible for managing one or more areas in customer service. Additionally, responsible for planning and preparing operating budget and operational effectiveness for areas of responsibility; and assuring a tight level of customer satisfaction in all these facets in a cost-effective manner.
Please note this role is a hybrid role. This requires in-office hours 3 days a week at the respective office location.
JOB REQUIREMENTS :
- Bachelor Degree OR 4 years of business experience.
- 5 years of leadership or supervisory experience.
- Production management control experience, and knowledge of automated and manual systems.
- Budget experience.
- Knowledge of contract benefits, claim processing, and inquiry procedures, system logic or the processing system.
- Knowledge of federal and state regulations.
- Clear and concise verbal and written communication skills.
- Analytical and organizational skills.
- PC proficiency to include Word, Excel, PowerPoint and Lotus Notes.
PREFERRED JOB REQUIREMENTS :
LI-HYBRID
LI-AZ1
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Pay Transparency Statement :
At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting .
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
HCSC Employment Statement :
We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Base Pay Range
118,800.00 - $220,800.00
Salary : $118,800 - $220,800
