What are the responsibilities and job description for the Health Coordinator position at Health Care Service Corporation?
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
Job Summary
This position is responsible for contacting members to inform and educate them on our medical management programs; conducting research, performing data entry, responding to inquires from members, and supporting the clinicians in the Medical Management department with their provider and member activities.
- Perform outreach and follow up attempts to members. Inform and educate members on the medical management programs, using supplied scripts. Complete records in system by performing data entry. Encourage member usage of our programs. May include scheduling appointments. Generate appropriate correspondence and send to member manually or electronically.
- Provide support to the clinical team by performing the non-clinical functions (as identified by the business process) necessary to generate and close a case within the platform.
- Receive, analyze, conduct research and respond to telephone and / or written inquiries. Process information from member or provider to determine needs / wants and ensure customer questions have been addressed. Respond to customer or send to appropriate internal party.
JOB REQUIREMENTS :
PREFERRED JOB REQUIREMENTS :
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
Pay Transparency Statement :
At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting .
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
HCSC Employment Statement :
We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Base Pay Range
17.75 - $27.83
Salary : $18 - $28
