What are the responsibilities and job description for the Provider Advocate Technician position at Health Care Service Corporation?
At Dearborn, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
Job SummaryUnder supervision, this position is responsible for call intake from network dental providers to respond to questions and resolve concerns regarding incoming provider inquiries such as contract, credentialing status and fee schedules to ensure provider satisfaction and resolution of questions. Handling the identification and correction of Provider data issues. Supporting the Provider Administration functions in order to maintain compliance with established procedures and quality standards.Job Qualifications
* High school diploma or GED.
* 6 months customer service experience OR 6 months experience in office environment
* Knowledge of dental benefits, contracts and all lines of dental business preferred
* Ability to spend up to 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
* Experience prioritizing tasks and workflow.
* Experience working well under pressure and meet deadlines.
* Organizational skills.
* Must be dependable and a team player.
* Decision -making skills and demonstrated attention to detail.
* Clear and concise verbal and written communication skills.
* PC proficiency in Word and Excel.
THIS IS A FLEX ROLE WORKING a minimum of 3 DAYS IN THE OFFICE
We encourage people of all backgrounds and experiences to apply. Even if you don't think you are a perfect fit, apply anyway - you might have qualifications we haven't even thought of yet.
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
Pay Transparency Statement:
At Dearborn, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan,pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package forassociates.
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan.
Dearborn Group Employment Statement:We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Base Pay Range$17.75 - $27.83
Salary : $18 - $28
