Sr Director, Data & Analytics Platform

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Strategy Responsibilities:

• Develop a cross-platform strategy and conduct capacity planning with input from business product owners to ensure alignment with organizational goals.
• Provide critical input on business needs, such as platform growth, demand, costs, and usage patterns, to inform the platform product roadmap.
• Oversee the budget, performance metrics, platform roadmaps, and stakeholder communications for the respective platforms, ensuring transparency and alignment with business objectives.
• Take responsibility for proactive technology lifecycle management (TLM) of data platform components to guarantee reliable operations and optimal performance.
• Manage key platform vendor relationships, including contracts and license management, to ensure effective partnerships and compliance.
• Advocate for the proper use of the platform(s) by coaching teams on effective usage, promoting best practices, and ensuring adherence to standard platform usage patterns and guidelines.
• Stay informed about market trends and competitor advancements in data and analytics platforms to maintain a competitive edge and drive innovation

Core Technical, Operational and Delivery Responsibilities:

• Manage, track, and communicate key financial metrics for the platform, including potential chargebacks to customers, ensuring transparency and accountability
• Maintain relationship with Data Org. users to understand, predict, and manage platform demand as the key consumer face-off (e.g., fielding requests for new licenses)
• Identify capacity needs and forecast demand based on customer needs and projects, aiming to project over the next 2-3 years.
• Partner with Architecture and Engineering teams to design the platform usage patterns and orchestrate delivery across go-forward and legacy platform
• Coordinate upgrades and patch execution; communicate changes to impacted stakeholders / customers
• Provide input into SLAs and provide final sign-off for new contracts for their platform
• Ensure platform owners perform platform-level User Acceptance Testing
• Ensure platform owners resolve Data Org. related P1 / P2 issues for their platform (triaging to technical product managers and providing visibility for problems)
• Perform run oversight to ensure platforms are being used as intended (e.g., ensuring requested capacity is used as intended, using Dashboarding)

Job Requirements:

• Bachelor's degree in Computer Science, MIS, Actuarial Science, Mathematics, or related field and 12 years of data and analytics experience OR 16 years of data and analytics experience
• 5 years of management or leadership experience
• Knowledge of data and analytics platforms
• Knowledge of IT infrastructure, on-prem and Azure-based Data Platforms (i.e. Databricks, MSFT Fabric, etc.)

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Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan.

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.