Call Center Representative

Monday- Friday 8:00a-5:00p Salary depends of years of experience

HCSET offers company paid employee only medical, dental and vision benefits.

PTO and holiday.

General skills:

- The ability to communicate well with individuals of all backgrounds in a caring and supportive manner.

- Excellent telephone etiquette and keyboard skills.

- Must be able to work efficiently and accurately in a busy environment.

- Must have basic knowledge of the operation of a computer and multiline phone system.

- Must have knowledge of medical terminology.

- Answer telephone calls in a professional and courteous manner within a minimum number of rings.

- Obtain and enter accurate demographic information into eCW (address, telephone number, name of insurance or self-pay status)

- Schedule appointments for patients in accordance with the established procedures.

- Schedule appointment correctly- review appointment date, time, location and provider name with caller.

- Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income-if applicable)

- Informs patient of any existing balance noted in computer and request patient be prepare for any payment due at time of visit.

- Reminds caller to arrive 1-hr to apply for grant or 15-mins if has private insurance before scheduled appointment to complete paperwork.

- Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.

Summary

As a Call Center Representative, you will be essential in delivering outstanding customer service while managing multi-line phone systems. Your core skills in phone etiquette, computer proficiency, and data entry will enable you to efficiently handle inquiries and resolve issues. The role requires strong communication skills and familiarity with medical terminology, allowing you to assist clients effectively, especially in a medical office setting. If you possess multilingual abilities, you will further enhance our team's capacity to serve a diverse clientele. Join us in creating a positive experience for our customers in a fast-paced environment.

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Call Center: 1 year (Preferred)
• Phone etiquette: 1 year (Required)
• Customer Service: 2 years (Required)
• EMR systems: 1 year (Required)
• Healthcare: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person

Salary : $14