Scheduling Specialist / Community Health Worker

Central Information and Scheduling (CIAS) and Community Health Worker

Full time position

***PLEASE READ APPLICATION INSTRUCTIONS BEFORE APPLYING***

The Health Department of Northwest Michigan seeks applicants to fill a full time person to work in two program areas. This job will have training in Charlevoix and Petoskey for approximately three months and can then be located in any of our four county service area, which includes Antrim, Charlevoix, Emmet, and Otsego.

General Summary

Central Intake Role: Working in collaboration with team members from all divisions and Dental Clinics North, the Central Information Appointment Scheduling (CIAS) Operator I provides program information and outreach to the public with the goal of increasing the callers' knowledge of and access to health services. Provides telephonic customer service utilizing knowledge of the Health Department, Dental Clinics North, and community resources. Works in multiple computer programs, maintains and operates the computerized central information and appointment system to schedule Health Department and Dental Clinics North services. Demonstrates strong verbal communication and customer service skills, the ability to learn multiple electronic programs, and a true desire to help people get connected to services. Demonstrates the ability to manage multiple responsibilities in a fast-paced environment.

Community Health Worker Role:

We are looking for a Community Health Worker to join our team of trusted frontline public health workers. CHWs establish relationships with individuals and are responsible for helping clients and their families navigate and access community services, other resources they need, and adopt healthy behaviors. This particular CHW position involves working with families in communities and children in schools on nutrition education.

Applicants must -

• have strong organizational and communication skills
• have the ability to interact and work well with a variety of people
• be able to relate to individuals as a peer to quickly build trusting, authentic relationships to facilitate sharing and motivate clients
• be able to function independently, as well as part of a team
• be comfortable using technology
• have the ability to safely and effectively manage client caseloads
• have the ability to perform multiple tasks simultaneously while following established policies and meeting deadlines

This position requires a high school diploma or its equivalent a minimum of 1 year of expansive work experience. This full-time position offers a day schedule (with occasional evenings and weekends) a competitive wage, generous time off, and excellent medical, vision, dental, and retirement plans. A Community Health Worker certification is preferred but not required. A valid driver’s license and reliable transportation are required.

****PLEASE READ APPLICATION INSTRUCTIONS BEFORE APPLYING***

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BENEFITS INCLUDE –

• Medical: Blue Cross/Blue Shield is offered, with the choice of a Traditional PPO plan, or a High Deductible Health Plan for the employee and family. The Health Department makes a contribution to help offset the High Deductible. Payroll contributions vary depending on plan and level of coverage selected. Employees who opt out of medical coverage will receive a $92.31 in their paycheck per pay period.
• Dental: Dental coverage is with Delta Dental, and has a $25.00/person or $75.00/family annual deductible. Employees pay for usage, but do not have payroll contributions deducted from their pay checks for this benefit.
• Vision: Vision coverage is with VSP, and offers lenses, frames and examinations once every 12 months within plan limitations. Employees pay for usage, but do not have payroll contributions deducted from their pay checks for this benefit.
• Group term life insurance: Base coverage for employees of $50,000, spouse $2,000, and children under 18 years of age $1,000 is provided to employees at no cost. Additional optional life insurance is available at employee cost.
• Short Term Disability: Coverage is equal to two thirds of salary, beginning the 8th day of qualified medical disability, for eligible employees. Health Department of Northwest Michigan pays 100% of the cost, and employees do not have payroll contributions deducted from their pay checks for this benefit.
• Long Term Disability: Coverage is equal to two thirds of salary, beginning the 91st day of qualified medical disability, for eligible employees. Health Department of Northwest Michigan pays 100% of the cost, and employees do not have payroll contributions deducted from their pay checks for this benefit. All current insurance benefits will continue for three months while on Long Term Disability.
• Professional Liability in the name of Health Department of Northwest Michigan; Workers Compensation, and Unemployment Insurance. Health Department of Northwest Michigan pays 100% of the cost.
• Section 125 – Pre-taxable health insurance premiums, Flexible Spending Accounts / Dependent Care Accounts, and optional insurance packages available at 100% employee cost.
• Wellness Programs that employees are encouraged to participate in. Participation includes a decreased employee payroll contribution for health insurance for full time staff, along with the opportunity to earn points towards a gift card.
• PAID TIME OFF – 1.0 FTE employees receive 19.5 days of PTO their first year, along with 10.5 established holidays, 2 floating holidays and Earned Sick Time Act pay.

****PLEASE READ APPLICATION INSTRUCTIONS BEFORE APPLYING***

APPLICATION INSTRUCTIONS - Interested and qualified applicants should -

• Visit our website www.nwhealth.org for more information on public health
• Click on the Careers tab to download a HDNW job application
• Submit a (1) cover letter, (2) resume, (3) fully completed HDNW job application to the *careers* email listed on our website.

***All three items must be submitted. Incomplete submissions will not be considered.***

This position will remain open until filled.

Health Department of Northwest Michigan is an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $20.23 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Salary : $75 - $1,000