What are the responsibilities and job description for the Weekend Concierge - Senior Living position at Health Dimensions Group (HDG)?
The purpose of the Concierge is to greet and direct visitors, answer phones, direct calls, and provide general clerical support at the community. This position may also support the accounts payable / accounts receivable functions. This position is every Saturday and Sunday from 8AM-4:30PM.
KEY POSITION SPECIFIC ROLES & RESPONSIBILTIES
- Answers telephone and directs calls in accordance with established process.
- Greets residents, families, and visitors and provides general information and assistance.
- Directs and/or escorts deliveries to proper areas.
- Responds to inquiries and releases information in accordance with established policies and procedures.
- Processes, sorts, and may deliver community mail.
- Ensures compliance with maintenance of visitor log.
- Prepares letters, reports, correspondence, and mailings.
- Maintains resident rosters and information related to requests from visitors, calls, etc.
- Prepares copies, move-in packets, marketing materials, etc., as requested.
- Assists with the accurate maintenance of various files in accordance with established procedures.
- May participate in the distribution of funds from the resident trust.
- May process and support the AP/AR functions in the community.
- Performs other duties as assigned.
Lutheran Living is looking for a Part-Time Weekend Concierge to provide loving and quality care and service to our residents living in our independent, assisted and memory care community.
Lutheran Living is committed to the core values of hospitality, stewardship, integrity, respect, and humor. These values, in addition to the significance and impact on the service we provide, determine our priorities, inform our decisions, and represent stability to those we serve.
- Creating a culture that promotes teamwork and collaboration
- Listening attentively and courteously
- Honoring the uniqueness and worth of each individual
- Extending a warm and welcoming atmosphere
- Embracing new ideas, being flexible, and open to change
- Taking initiative and anticipating the needs of others
- Contributing our time and talents responsibly
- Using material, energy, and monetary resources as efficiently as possible
- Being predictive in problem solving
- Creating a daily practice of doing the right things.
- Being accountable for and being engaged in the commitments we have made
- Building trustworthy relationships with others
- Telling the truth
- Striving for quality and excellence in all we do
- Cherishing and promoting the worth of all human life
- Valuing the dignity of all work
- Promoting participation of team members in decision making
- Responding timely in communications
- Embracing creativity and new ideas
- Learning and growing from our mistakes
- Encouraging joy and laughter
- Taking the work, but not ourselves too seriously
- Having fun at work!
