What are the responsibilities and job description for the Office Manager position at Health Express Urgent Care?
At Health Express Urgent Care Centers (HEUC), we’re redefining urgent care by providing exceptional patient care and empowering healthcare professionals. As one of Ohio’s fastest-growing urgent care providers, we offer a dynamic, supportive work culture where you can thrive professionally and personally.
Join our team of compassionate, driven providers working together to improve community health through quality care. Your expertise and dedication will directly contribute to our mission of excellence in healthcare while providing you with unparalleled opportunities to grow and thrive in your career.
Why Choose Health Express?
- Competitive Compensation and Benefits
- Enjoy market-competitive pay, unmatched benefits, bonus structures, and generous CME funding to support your professional development
- Work-Life Balance You Deserve
- At Health Express, providers enjoy flexible schedules, allowing them to maintain a great work-life balance.
- A Growing Leader in Healthcare
- Join one of Ohio’s fastest-growing urgent care companies.
- Quality-Driven Care
- Our exceptional patient reviews reflect our unwavering commitment to excellence in healthcare and compassionate care for our communities.
- Career Growth Opportunities
- At HEUC, we don’t just hire the best talent—we nurture it. We provide ongoing training, encourage continuous learning, and focus on implementing best practices. You'll be part of a highly skilled team with the support you need to reach your full potential.
Key Responsibilities
Office Operations:
- Oversee all administrative activities, including managing schedules, maintaining office supplies, and ensuring the clinic runs efficiently.
- Ensure all patient records and documentation are accurate, confidential, and compliant with healthcare regulations, including HIPAA.
- Monitor office systems and troubleshoot any issues related to equipment, technology, or supplies.
- Maintain a clean, organized, and professional office environment.
Staff Coordination:
- Manage staff schedules, including coordinating shift changes, approving time-off requests, and ensuring adequate daily coverage.
- Monitor timekeeping records and edit time clock punches as needed.
- Act as the primary point of contact for staff concerns and escalate issues as appropriate.
Administrative Support:
- Handle correspondence, emails, and communications on behalf of the clinic.
- Prepare reports on office performance, expenses, and metrics for leadership review.
- Process invoices, receipts, and financial transactions, ensuring accuracy and timeliness.
Customer Service & Patient Support:
- Greet patients, answer calls, and address inquiries or concerns in a professional manner.
- Resolve patient issues promptly, escalating when necessary to maintain satisfaction.
- Coordinate with clinical staff to ensure patients receive timely and efficient care.
Compliance & Standards:
- Ensure the clinic adheres to healthcare standards, including OSHA and HIPAA compliance.
- Conduct regular checks to confirm office practices align with internal policies and external regulations.
- Maintain up-to-date staff credentials and training records.
Required Skills and Qualifications:
- 2 years of experience in office management or administrative roles.
- Strong organizational and multitasking abilities, with attention to detail.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office and scheduling or timekeeping software.
- Ability to manage finances, including petty cash and reconciliation.
Preferred Qualifications:
- Experience in healthcare, urgent care, or a clinical setting is a plus.
- Familiarity with HIPAA and OSHA regulations.
- Bilingual (Spanish) is highly desirable.
Locations:
- 3762 Pearl Rd, Cleveland OH. 44109
- 34160 Center Ridge Rd, North Ridgeville, OH 44039
- 6092 Mayfield Rd, Mayfield Heights, OH 44124
- 1400 W. Pleasant Valley Rd, Parma, OH 44134
- 20300 Chargin Blvd, Shaker Heights, OH 44122
- 445 Avon Belden Rd, Avon Lake, OH 44012
- 6848 Pearl Rd, Middleburg Heights, OH 44130
- 25757 Lorain Rd, North Olmsted, OH 44070
- 864 W Maple St, Hartville, OH 44632
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Expected hours: 36 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Night shift
- Weekends as needed
Work Location: In person
Salary : $20 - $30
