Receptionist/Call Center Float (Requires travel to all clinics)

Join Our Team as a Receptionist/Call Center Float!
Location: Morganfield, KY
Day Shift: Monday – Friday (Day Shift)

We are seeking a friendly, detail-oriented, and adaptable individual to join our team! This is a full-time, float position that requires travel to other clinics as needed for coverage. We provide mileage reimbursement for travel outside of normal daily commutes to your base location. If you’re passionate about providing exceptional patient care and enjoy a fast-paced environment, we’d love to hear from you!

Why Work With Us?

We value our employees and offer a comprehensive benefits package, including:

• Full Benefits: Medical, dental, and vision insurance.
• Retirement Savings: 401(k) plan with employer contributions.
• Work-Life Balance: Enjoy a Monday–Friday schedule, 10 paid holidays, and generous PTO.
• Mileage Reimbursement: Paid mileage for travel outside your regular commute.

Summary of Duties

As a Receptionist/Call Center Float, you’ll be the first point of contact for patients, ensuring a welcoming and efficient registration process. This role involves greeting and checking patients in and out, verifying information, collecting payments, and maintaining organized records.

Essential Responsibilities

• Patient Interaction:
  
  • Greet patients promptly and courteously at each visit.
  • Assist new patients with registration and review their information for completeness.
  • Verify and update patient information using the Kiosk System.
• During and After Appointments:
  
  • Schedule follow-up appointments according to clinic protocols.
  • Make return appointments, provide slips, and complete patient check-outs in the system.
• Administrative Tasks:
  
  • Balance the cash drawer and tally copays for daily encounter reports.
  • Run end-of-day reports on check scanners and credit card machines.
  • Scan and file patient information into the EMR system.
  • Monitor the waiting room for patient flow and keep the area neat and orderly.
• Additional Responsibilities:
  
  • Answer incoming calls and take accurate messages.
  • Distribute incoming faxes and send outgoing faxes.
  • Provide coverage for other employees as needed.

What We’re Looking For

We’re seeking a team player who is:

• Flexible and adaptable to clinic needs.
• Excellent in communication and customer service.
• Detail-oriented and organized.

Ready to Apply?

If you’re looking for a rewarding career with full benefits, day-shift hours, and opportunities to make a difference in patient care, apply today! Join our team and become a vital part of creating a welcoming and efficient experience for our patients.

EDUCATION AND/OR EXPERIENCE: High School graduate or equivalent. One year of related work experience preferred. Excellent guest service, communication and multi-tasking skills required. At times, you will need to be able to perform under pressure and emergency conditions. Will require both mental and physical flexibility to meet the dynamic demands of the healthcare environment. Requires decision-making capacity within the parameters of the organization’s policies/procedures and current standards of care. Must have a valid drivers license and be willing to submit a background check and oral drug screen.

SOFTWARE SKILLS: Experience with eClinical Works is a plus.

WORKING CONDITIONS:

• Normal office environment with occasional evening or weekend work
• Periodic local, state and national travel; travel between Health Center and Administrative Sites
• Physical Demands: Lifting, bending, reaching, pushing, carrying, sitting, vision corrected in normal range, hearing corrected in normal range
• Hazardous Conditions: Exposure to infectious diseases; potential exposure to physical violence
• Machines, equipment, tools and supplies used: computer, postage machine, fax, copier, calculator, multi-line phone system

ADA REQUIREMENTS: Constant interpersonal skills, teamwork, customer service, reading, speaking, writing and understanding English, and problem analysis. Frequent creativity, mentoring, presentations/teaching. Frequent decision making and independent judgment or action. Frequent keyboarding, sitting, standing, hearing and talking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ORGANIZATIONAL DISCLAIMER: Job descriptions are designed to outline primary duties, responsibilities and qualification requirements, and should not limit additional duties and responsibilities as assigned. It is our expectation that each employee offers their services wherever and whenever deemed necessary to ensure the success of the organization.

As an Equal Opportunity/Affirmative Action Employer, RHCA, does not discriminate on the basis of race, color, sex, national origin or ancestry, religion, marital status, age, disability status, veteran status or any other reason prohibited by law.