Community Services Director - Clinical Administration

*****This position requires the individual to reside within the State of Florida with onsite responsibilities*****

POSITION SUMMARY

The Community Services Director will oversee practice operations of the designated specialty area for Health First Medical Group. As applicable, the Director will align operations with the strategic needs of the specialty service line. The Director will lead the specialty areas ensuring achievement of Health First Pivot Goals in the areas of Product Excellence, Access, Ease & Convenience, Delight, and Cost of Care. The Director is responsible for engaging providers and associates within the designated specialty areas in providing Uncompromised Safety, Superior Quality, Memorable Customer Experiences, and Financial Stewardship. The Director reports to the Vice President of Operations for the Health First Medical Group and works in collaboration with the HFMG Senior Leadership and other IDN leaders.

PRIMARY ACCOUNTABILITES

• Effectively communicates expectations and vision for top tier performance. Models and promotes our corporate culture of commitment to Engagement, Quality/No Harm, Customer Experience and Stewardship in all interactions with patients, families, associates, physicians, and payors.
• Accountable for maintaining harmonious interactions between department team members and their customers. Responsible for planning, implementing and evaluating goals and action plans for the designated Practices. Maintains a positive, open and effective relationship with the Medical Staff, HFMG Management Team and all levels of personnel. Actively participates in the recruitment of providers to ensure cultivation of HFMG culture and medical leadership.
• Maintains technical expertise and continually develops leadership skills through ongoing education and training. Acts as a consultant, is self-motivated and serves as a strong team leader and coach. Recognizes rewards and celebrates success. Demonstrates and promotes strategic thinking and drives problem-solving by empowering and supporting team members to assume responsibility and accountability within their scope of practice. Disseminates best practice information obtained from across Health First and from
• external resources.
• Proactively leads Growth & Development activities to exceed all National Patient Safety goals. Ensures a high level of quality patient care and overall customer experience through the Quality Management and Performance Improvement Plan.
• Provides performance tools and a system of accountability by proactively monitoring leading indicators for patient safety, comparing performance outcomes against top decile benchmarks, and ensuring action planning to continuously improve patient safety outcomes and customer experience. Escalates any concerns and barriers as appropriate to senior leaders. In conjunction with senior leadership, works closely with finance, corporate resources and other operational leaders to ensure appropriate information is available to make sound operational decisions.
• Oversees and manages the development of appropriate policies and procedures to ensure compliance with the necessary regulatory agencies. Supports the practices in the recruitment and development of qualified and competent staff needed to provide quality care and service. Ensures ongoing educational opportunities are available for and utilized by staff and leaders.
• Accountable for practicing fiscal responsibility by developing and assisting in the development of realistic annual operating and capital budgets, QOR packets, conserving resources, and monitoring expenditures to ensure they remain within budgeted parameters. Provides leadership for performance improvement initiatives and deploys LEAN tools within assigned areas of responsibility. Participates in the development and implementation of the designated services strategic plan, and short and long-term objectives to ensure continued growth and provide necessary services to the community as approved by the senior leadership.
• In conjunction with senior leadership develops strategic goals and objectives designed to focus corporate energy and resources on the priorities that add the greatest contributions to patient safety, quality services, cost effectiveness, customer satisfaction, future financial viability, and revenue and income growth. Assists senior leadership in directing the primary energy and resources of the organization to raise the health status of the communities served consistent with the clinical benchmarks documenting the accomplishment of incremental targets
• Analyzes outcomes of service line initiatives relative to established objectives and ensures appropriate actions are taken to correct unsatisfactory conditions. Engages other leaders, managed care, supply chain and other stakeholders to plan for emerging trends in terms of clinical protocols, technology, reimbursement, medical management and supply utilization.
• The Director will provide input and recommendations regarding the expansion or addition of designated services, gaps in services, equipment, procedures or practices that will build upon or improve operational or clinical efficiency, increase the quality of patient care, and reduce expenditure.
• Monitors and trends Customer Experience and works with teams to identify opportunities to provide exceptional service. Implements action plans focused on improving service line structure to facilitate a customer-centric model. Provides coordination of activities to maintain an environment that is conducive to the delivery of quality patient care, while continuously seeking improvement.
• Exhibits a visible presence in assigned areas interacting with associates, patients, and physicians. Coordinates patient safety rounds and shares feedback to empower associates to provide a positive patient experience. Maintains excellent relations with all external communities in which Health First is involved. Represents Health First as appropriate in its relationships with major customers, suppliers, competitors, government agencies, professional societies, and similar groups.

LEADER ACCOUNTABILITIES

• Define and communicate a clear, compelling vision for the team that effectively ties into the mission and vision of Health First, and inspirationally lead the team to achieve that vision.
• Provide leadership, motivation, coaching, feedback and support to foster and strengthen growth and development of an effective, high performing team.
• Lead change through effective communication, explaining the connection and value to the organization, creating stronger buy-in and urgency, while understanding impact to the team to obtain commitment.
• Demonstrate openness to hearing diverse ideas and thoughts; create a sense of inclusivity; and encourage collaboration across teams to help break down silos to meet the team’s and organization’s goals.
• Recruit, select, grow, and retain highly engaged, high performing diverse and inclusive associates.
• Display strong strategic and financial acumen in areas of responsibility in alignment with the organization's strategic objectives

MINIMUM QUALIFICATIONS

• Education: Master’s in Business Administration, Healthcare Administration, or related is preferable. Bachelor’s degree is required.
• Work Experience: A minimum of five (5) years healthcare leadership experience with an impeccable track record of demonstrated success and expertise in engagement, quality performance, customer experience, and stewardship in both growth (e.g. volume, revenue, market share) and operational management (e.g. expense reduction & efficiency) or will consider a total of seven (7) years of leadership experience in lieu of five (5) years healthcare leadership experience.
• Licensure: None
• Certification: None
• Skills/Knowledge/Abilities: Excellent oral and written communication skills. Excellent interpersonal relations skills.

PHYSICAL REQUIREMENTS Sedentary

• Majority of time involves sitting or standing; occasional walking, bending, stooping.
• Long periods of computer time or at workstation.
• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
• May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks.
• Workspace may vary from open to confined; on site or remote.
• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle