What are the responsibilities and job description for the Application Support Analyst - 100% remote in Texas position at Health & Human Services Comm?
***This position is eligible for a $5,000 recruitment bonus upon hire, subject to conditions.***
Texas Health and Human Services (HHS) Health and specialty Care systems (HSCS) department seeks a highly qualified candidate to fill the position of Systems Analyst IV to support Electronic Health Records (EHR) Applications. The analyst performs analytical, and systems administrations work for information systems and technologies to support the State Hospitals(SH’s) and State Supported Living Centers (SSLCs), The analyst will support multiple third-party applications (Cerner’s Millennium, Netsmart’s myAvatar, and IRIS_DSS, among others). The analyst is selected by and accountable to the Manager, Health & Specialty Care System Applications (HSCS).
Work involves gathering and analyzing requirements, design and implementation, and on-going maintenance of existing systems and processes. Analyst will work with other HSCS staff as well as other HHSC staff to develop and support information systems. The analyst may interact with staff from other agencies and outside entities as required to provide continued support, obtain required work products, or for consultation.
Texas Health and Human Services (HHS) Health and specialty Care systems (HSCS) department seeks a highly qualified candidate to fill the position of Systems Analyst IV to support Electronic Health Records (EHR) Applications. The analyst performs analytical, and systems administrations work for information systems and technologies to support the State Hospitals(SH’s) and State Supported Living Centers (SSLCs), The analyst will support multiple third-party applications (Cerner’s Millennium, Netsmart’s myAvatar, and IRIS_DSS, among others). The analyst is selected by and accountable to the Manager, Health & Specialty Care System Applications (HSCS).
Work involves gathering and analyzing requirements, design and implementation, and on-going maintenance of existing systems and processes. Analyst will work with other HSCS staff as well as other HHSC staff to develop and support information systems. The analyst may interact with staff from other agencies and outside entities as required to provide continued support, obtain required work products, or for consultation.
Essential Job Functions:
Supports in troubleshooting and solving complex problems related to EHR system software and hardware incidents and problem calls, and in the processing of service requests and tasks.
May provide on-call application support as part of the support team based on team rosters.
Develops programming logic to ensure user requests are properly translated into useful software programs.
Provides technical expertise to aid in decision making and problem resolution for EHR applications.
Participates in database design sessions for new initiatives and for enhancements to ensure requirements are met.
Extracts data from Cerner Millennium or myAvatar application databases using existing tools.
Build data mappings using Informatica Tools to load into warehouse databases.
Documents, designs, validates, and implements reporting methodologies for multiple areas of specialization using selected HHSC methodology and tools.
Attends work regularly in accordance with agency leave policy.
Performs quality assurance tasks to ensure accuracy of fixes provided to resolve issues.
Documents processes and procedures for technical and non-technical users.
Performs other duties as assigned and required to maintain unit operations.
Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
Work outside of regular hours, including occasional weekends, may be required.
Knowledge Skills Abilities:
Knowledge of relational databases and database development best practices.
Knowledge of data processing practices and theory.
Knowledge of cloud delivery models: PaaS, SaaS, IaaS.
Knowledge of SDLC methodologies like Agile, Waterfall and DevOps.
Knowledge of best practices governing architecture, infrastructure and security for information systems that collect PII, PHI and HIPAA data.
Knowledge of EHR applications functionality.
Ability to analyze, consolidate, and interpret complex data, procedures, and systems and write or revise program code as required.
Ability to analyze systems, procedures, and problems and develop solutions.
Ability to present information to a variety of audiences verbally and in writing and to communicate clearly, concisely, and effectively.
Ability to work hours as needed to meet defined deadlines and support the agency’s mission critical requirements.
Ability to communicate well both verbally and in writing.
Ability to provide excellent customer service.
Skill in using server OS in Unix/Linux/AIX and Windows servers
Skill in using software such as SQL, SQL*Plus, PL/SQL, Oracle SQL Developer, and Informatica PowerCenter tools.
Skill in researching and troubleshooting application system issues and solving complex problems.
Experience with data engineering, including acquisition/ETL tools such as Informatica PowerCenter.
Registration or Licensure Requirements:
Initial Selection Criteria:
Required:
Graduation from an accredited college or university. May substitute direct work experience on a year-for-year basis.
Minimum of 4-5 years’ experience as an Analyst or similar job function.
Preferred:
Experience using Microsoft office suites is preferred.
Any experience in using Unix/Linux/AIX OS is preferred
Any experience in using SQL, PL/SQL is preferred
Any experience in using software tools such as informatica, Oracle SQL Developer, TOAD/Golden is preferred
Any experience in data extraction, transition, and load (ETL) tools, database design and implementation are preferred
Any experience in a using EHR application in a largescale private/public environment is preferred
Required:
Preferred:
Additional Information:
This position can telework 100% from any location in Texas consistent with HHS telework policies. Applicants from outside Texas must be willing to relocate within 30 days of hire.
This position can telework 100% from any location in Texas consistent with HHS telework policies. Applicants from outside Texas must be willing to relocate within 30 days of hire.
MOS Code:
There are no direct military occupation(s) that relate to the responsibilities, and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position.
There are no direct military occupation(s) that relate to the responsibilities, and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position.
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HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
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