Practice Manager - Sexual and Reproductive Health Services

ABOUT US: Health Imperatives (HI) is a multi-service organization dedicated to reducing health and wealth disparities while advancing meaningful opportunities and economic security for people south of Boston. Our mission is to improve the health and well-being of low-income or vulnerable families and individuals in Southeastern Massachusetts. The communities we serve, including Brockton, New Bedford, Plymouth, the South Shore, South Coast, Cape Cod, Martha’s Vineyard, and Nantucket, have some of the highest poverty rates and largest wealth gaps in Massachusetts. For nearly 50 years, we have addressed the complex needs of people who are disadvantaged by poverty and discrimination and have fallen through the cracks of mainstream systems of care. HI is a safe and welcoming place for people from every race, ethnicity, culture, gender, sexual orientation, age, ability, and faith. We are dedicated to promoting and achieving diversity, equity, and inclusion. We are committed to elevating the voices of the people we serve and those we employ to provide the highest quality care and to develop the most creative solutions to the challenges we face. We are committed to eliminating disparities and increasing access to meaningful opportunities for all, particularly those disproportionately impacted by systemic racism. We partner with our clients and other community-based organizations and stakeholders to provide coordinated, effective care and support. We serve a diverse mix of racial, ethnic, and cultural groups, including youth, LGBTQIA individuals, immigrants, people with limited English proficiency, survivors of sexual assault, domestic violence, commercial sexual exploitation, people with substance use disorders, and youth and adults who are or have been incarcerated. We provide a wide array of trauma-informed health care, emergency services, and support to nearly 20,000 individuals each year, and we are committed to making our programs more accessible to all.

JOB TITLE: Practice Manager, Sexual and Reproductive Health Services

LOCATION: Sexual & Reproductive Health Services

HOURS: Full time, some evenings required

SALARY: $85,000/annual

BENEFITS: Medical, dental, holiday, paid earned leave, 403b, etc.

OVERVIEW: Under the direct supervision of the Regional Director of Sexual and Reproductive Health Services, the Practice Manager is responsible for increasing access to services for people who have the greatest barriers to achieving good health, safety, and economic security by:

• Managing the daily operations of the practice
• Ensuring provision of client-centered, non-judgmental SRH services
• Hiring, supervision, training, and evaluation of all non-clinical personnel
• Overseeing continuous quality improvement activities
• Providing direct care and support for clinical operations
• Ensuring compliance with practice policies and procedures
• Managing laboratory compliance including laboratory controls, proficiency, testing, and equipment calibration and verification requirements
• Collaborating with HR on employee relations, corrective action process and recruiting
• Overseeing, prioritizing, and delegating staff workload
• Overseeing inventory of medications and supplies
• Managing operational and financial responsibilities
• Evaluating operations and effectiveness of service delivery
• Creating systems that ensure quality and access to inclusive services
• Identify and seek opportunities to grow the program
• Conduct outreach and participate in local provider meetings
• Facilitating staff meetings and participating in management meetings
• Other duties as assigned by the Director of Reproductive Health

REQUIRED QUALIFICATIONS: Bachelor’s degree and at least 2 years as a Medical Practice Manager building cohesive and high performing teams or at least 3 years in progressively responsible work positions in a practice providing medical healthcare. A commitment to and passion for Health Imperatives’ mission and values. Ability to maintain flexible schedule to meet program needs including some evenings and/or occasional weekends. Strong organizational skills, flexibility, and ability to work successfully in a fast-paced, results-oriented environment. Strong interpersonal and communication skills. High level of cultural competence and experience working with diverse populations. Demonstrated work in a collaborative, team environment. Valid driver’s license, registration, and safe driving record.

PREFERRED QUALIFICATIONS: Bilingual; Prior medical assistant experience and certificate. Bachelor’s or master’s degree in health care administration, public health or health information management. Experience working with eCW electronic medical record system.

Please indicate on your cover letter the position for which you are applying.

* Please note that resumes submitted without a cover letter will not be considered.

Job Type: Full-time

Pay: $85,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Are you bilingual?
• Do you have the ability to maintain flexible schedule in accordance with program needs including some evenings and/or occasional weekends?

Education:

• Bachelor's (Required)

Experience:

• medical practice manager: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $85,000