Inbound Call Center Representative

Job Description: Inbound Call Solutions Specialist

Position Type: Full-Time, In-Office, W2 - Mon - Fri, 8 AM - 6 PM CT
Location: Huntsville, AL

Overview:
We are seeking motivated and reliable individuals to join our in-office call center team as an Inbound Call Solutions Specialist. This role involves handling high inbound call volumes, transferring calls to licensed sales agents, and ensuring a smooth handoff process. 100% of your calls are INBOUND – meaning consumers are calling you. This is a performance-driven position with clear expectations, commission opportunities, and a structured process to set you up for success. Our company generates over 4,000 billable calls per day, and we provide all scripting and rebuttals to ensure a seamless and effective workflow. Agents are required to follow our scripting verbatim.

Key Responsibilities:

• Answer inbound customer calls promptly and professionally.
• Engage with customers for 2-4 minutes before transferring the call to a licensed sales agent and moving to the next call.
• Ensure a seamless transfer process and drop off the call after the transfer is complete.
• Strictly adhere to the provided scripting and rebuttals to guide every customer interaction.
• Maintain a call transfer rate of 6 calls per hour and achieve an 80% billable call success rate.
• Consistently meet daily performance targets of at least 35 billable calls per 8-hour shift.
• Adhere to company policies for attendance and performance.

Compensation & Benefits:

• Training Pay: $8 per hour for two weeks of paid training.
• Base Pay: $14 per hour after training completion (starting Week 3).
• DAILY Commission:
• 0-34 billable calls: No commission.
• 35-45 billable calls/day: 1% commission (~$16/day at 40 billable calls).
• 46 billable calls/day: 2% commission (~$41/day at 50 billable calls).
• 65 billable calls/day: 3% commission (~$80/day at 65 billable calls).
• Top performers consistently achieve over 50 billable calls per day with many achieving over 65 Billable Calls per day.
• Health Insurance:
• Available the first of the month after 60 days of employment via an ICHRA stipend:
• $250/month for employees aged 40 and under.
• $450/month for employees aged 41-60.
• $650/month for employees aged 61 and older.

Job Requirements:

• Work Environment:
• On-site at our Huntsville, AL office.
• Professional and focused environment.

Performance Standards:

• Strong communication skills and reliability to support planned call volumes.

Important Notes:

• Unexcused absences or poor performance will result in termination.
• Time off: Employees are expected to communicate in advance and gain approval for any unpaid time off

Join Our Team:
If you thrive in a fast-paced environment, enjoy helping customers, and are eager to meet performance targets in a dynamic, in-office setting, we encourage you to apply! With over 4,000 billable calls generated daily, we provide the tools and support you need to excel in this role.

Job Type: Full-time
Pay: $14.00 - $25.00 per hour
Expected Hours: 40 per week

Benefits:

• Health insurance

Shift:

• 8-hour shift – 8AM – 5PM Central Time
• Day shift

Work Location: Huntsville, AL (In-Office)

Job Type: Full-time

Pay: $14.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Shift:

• 8 hour shift
• Day shift

Ability to Relocate:

• Huntsville, AL 35816: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $25