Medical Appointment Clerk

WHO IS HPMG? Health Partners Management Group (HPMG) is a government contracting company in Poplar Bluff, Missouri. HPMG currently has a contract with the Federal Government. You would be a W-2 employee for HPMG and NOT a government employee.

JOB SUMMARY: Schedules appointments in a government computer system for primary care, specialty and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF or at civilian facilities.

BENEFITS:

1. Paid time off

2. Sick time

3. Eleven (11) paid holidays

4. $20,000 company paid life insurance policy

5. Medical insurance (employee only coverage)

6. Dental, vision and additional life insurance (all optional)

7. Retirement plan

8. Critical illness and accident policies (provided through section 125 tax credits for qualifying employees)

JOB REQUIREMENTS:

1. At least 1-year professional experience in a medical office setting

2. High school diploma or GED

3. Basic medical terminology

4. Type a minimum of 50 WPM is required

5. Clearly speak and understand the English language

6. BLS or CPR certification is required and must stay current

7. Provide proof of immunizations to include current TB test, flu vaccine, hepatitis B, MMR, varicella and tetanus

8. U.S. citizen

JOB DUTIES:

1. Provide administrative service support for various clinic customer service areas.

2. Support shall encompass checking patients in and out.

3. Answer incoming phone calls.

4. Direct callers/visitors as appropriate.

5. Schedule follow up appointments.

6. Notify patients of appointment dates and times.

7. Input data, complete, scan and edit ambulatory Data Forms.

8. Coordinate internal team function and meeting.

9. Assist patients in coordinating their care in other clinics.

10. Handle and prioritize multiple tasks in a fast-paced team environment.

11. Coordinate patients to be seen on outside that have been referred to network to include sending appropriate documents to facilitate care.

12. Review kickback referrals from the sub-specialty clinic and obtain required information from the provider or patient.

13. Use of Relay Health Secured Messaging Application to communicate with patients.

14. Correct 222 errors, disposition of patient, in MHS Genesis Ambulatory Data Module of missing information from notes.

15. Scan notes, documents, EKGS, into HAIMS, MHS Genesis.

16. Scan notes into fax system to send to outside provider for coordination of care.

17. Scan laboratory results from outside providers into patient records.

18. Participate in meetings to review and evaluate the care provided to patients, identify opportunities to improve the care delivered, and recommend corrective action when problems exist.

19. Participate in clinical staff quality assurance functions and clinic Performance Improvement/Risk Management.

20. Programs as prescribed by the Commander.

21. Attend command orientation. Orientations include initial training requirements (e.g., fire, safety, infection control, and family advocacy) and information systems orientation including MHS Genesis and the Ambulatory Data Module (ADM), S3 Surgical Scheduling System). The Government reserves the right to adjust orientation schedules to meet mission and workload requirements.

22. Clinic orientation for the health care worker shall take place during regularly scheduled shifts immediately following the commencement of services.

23. Annual renewal of command directed training requirements including but not limited to customer relations, disaster preparedness training, sexual harassment, family advocacy, and infection control and blood borne pathogens.

24. Perform necessary administrative duties that include maintaining statistical records of the HCW's workload operate and manipulate automated systems such as MHS Genesis participating in clinical staff Performance Improvement (PI) and Risk Management (RM) functions as prescribed by the commander.

25. Perform administrative duties as directed by supervisor(s) including but not limited to reproducing medical or educational materials, assisting with mailings and phone reminders, preparing documents, and other support functions.

26. Maintain patient medical records, logs, and unit records.

27. Schedule approximately 20-30 appointments daily.

28. Input over 50 data forms daily.

29. Support over 268 department civilians, active duty, and other support staff.

30. Greet, direct, and assist over 50 daily visitors/patients per team.

31. Review daily all kickback referrals, average about 5 per day.

32. Relay Health Message 50 Messages that come through relay health, determine who the message should go to and respond to all the "administrative messages", vastly cutting down on the nursing/provider workload.

33. Daily phone calls 25-35 daily.

About Health Partners Management Group INC

Health Partners Management Group, Inc. works with the medical community to offer comprehensive revenue cycle management. HPMG has over 20 years of experience with provider-based and independent Rural Health Clinic billing. In addition, we provide a multitude of services for the Department of Defense’s Defense Health Agency on military installations throughout the world. EEOC statement – “Health Partners Management Group is an Equal Opportunity Employer and is strongly committed to workplace diversity as a pillar of our continued success. Our recruiting, hiring, and development programs help to keep our organization energized with passion and innovation by ensuring we employ the best people from diverse backgrounds.”