What are the responsibilities and job description for the Nurse Manager position at Health Partners of Western Ohio?
Nurse Manager
Gene Wright Community Health Center
Monday - Friday 8:00am - 4:30pm
POSITION PURPOSE:
Provides leadership and direction for the day-to-day administrative support and coordination of the Community Health Center’s activities. Consults with and advises on problems relating to the operation of health center facilities. Responsible for overall integrated health operations, including medical, dental, clinical support, behavioral health, and clinical quality improvement. The director will ensure that effective, quality services are provided to the patients and community.
QUALIFICATIONS
EDUCATION/CERTIFICATION: Bachelor’s Degree in Health Administration, Business, Human Services or related discipline required. Master’s Degree preferred
REQUIRED KNOWLEDGE: Successful completion of in-house training.
EXPERIENCE REQUIRED: Minimum of 5 years administrative experience in health care or human service related organization.
SKILLS/ABILITIES: Strong leadership, management, and organizational skills are required.
Requires experience and demonstrated abilities for working in a multi-cultural setting.
Ability to strongly embrace and personify the mission of Health Partners of Western Ohio.
Ability to collaborate and interact with a diverse group of health care professionals.
Ability to organize, direct, prioritizes, and delegate work appropriately.
Excellent analytical skills necessary for preparing financial, legal, and administrative tasks.
Experience with federal regulations (HIPPA, OSHA, etc.).
Experience in administrative functions of an ambulatory health care program.
Thorough knowledge of the theory and practice of organizational management, preferably in a health care and/or not-for-profit environment.
Effective oral and written communication necessary
Ability to demonstrate positive customer service skills.
BENEFIT OFFERED:
- Paid Time Off (PTO)
- Insurance (Medical, Dental, and Vision)
- Paid Holidays
- 403b Retirement with up to 8% match (starts at 3% and increases with time of service at HPWO)
- Tuition Reimbursement
- Training Opportunities
- Eligible to apply for the Emerging Leaders Program after 1 year of Employment
- Annual Raises
ESSENTIAL FUNCTIONS AND BASIC DUTIES:
- Participates in the support and implementation of the mission, vision and values of the Health Center, including the delivery of high quality, patient focused, integrated health care.
- Responsible for working with employees to ensure that each employee understands their job description, the desired results associated with their work, and the resources available to achieve the results. Related to this is also the responsibility of training and developing employees to ensure they are capable for performing their duties.
- Provides leadership for the development of policies and procedures designed to guide activities, ensuring that the site operates in a consistent and high-quality manner. Contributes to developing policies and procedures.
- Provides consistent communication to the Administrative Team, ensuring that information, reports, and materials are provided to clearly describe activities and progress toward agreed upon objectives.
- Participates in planning and problem solving.
- Participates in continuing education and professional growth.
- Maintains knowledge of, complies with, personnel, nursing, medical, dental, and clerical policies and procedures.
- Actively works with providers and staff to develop health outreach programs consistent with Health Care Plan.
- Motivates employees to achieve peak productivity and performance.
- Represents the organization at various community and/or business meetings; promotes existing and new programs and/or policies.
- Adheres to the standards and policies of the Organizational Privacy/Security and Compliance Programs, including the duty to comply with applicable laws and regulations (HIPAA, OSHA, OIG, guidelines, and other State and Federal laws). This also includes reporting to the Board of Directors, Compliance Officer, Privacy Officer, supervisor or suggestion box, any suspected unethical, fraudulent, or unlawful acts or practices.
- Resolves problems related to staffing, utilization of facilities, equipment and supplies for the Center.
- Evaluates performance and recommends merit increases, promotion, and disciplinary actions.
- Analyzes and recommends changes in organizational systems, policies and procedures and ensures their implementation.
- Actively participates in the evolution and refinement of the quality improvement process at the Center.
- Ensures adequacy of staffing and coordination of health center(s) schedule(s) which includes all providers and supporting staff members.
- Responsible for ensuring the operations processes for patient care are implemented. This includes staffing, data collection and interpretation of clinic flow, appointment systems, patient recall process, ancillary services and customer satisfaction.
- Responsible for training/coaching/mentoring Supervisors with leadership training activities, management functions, and implementation of problem-solving techniques when implementing employee personnel policies and procedures.
- Responsible to ensure program and staff compliance and safety with Health Partners policies and procedures as well as those of external regulatory bodies such as AAAHC and other professional review and standards boards, including corporate compliance.
- Participates on a team within the organization seeking accreditation with the Accreditation Association for Ambulatory Health Care.
- Assists in designing programs to meet primary health issues of the target community.
- Maintains strictest confidentiality.
- Participates in professional development activities to keep current with trends and practices in health care administration.
- Delegates authority and responsibility as appropriate.
- Demonstrates effective leadership, communication and managerial skills.
- Demonstrates ability to manage change, develop and monitor accountability utilizing performance improvement approaches.
- Performs other duties and accepts other responsibilities as assigned.
WORK ENVIRONMENT
Work is mostly sedentary demanding sitting, some walking, lifting, and bending. Those physical movements and the degree of mobility, manual dexterity and hand-eye coordination normally associated with duties in an office setting will be performed on a repetitive basis. This also includes bending, twisting, reaching, lifting, pulling, pushing, and walking. The ability to distinguish letters and symbols as well as the ability to utilize telephones, computer terminals, fax machines, and copiers is required. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Working under stressful conditions, as well as irregular hours, may be required.
