What are the responsibilities and job description for the Behavioral Health Manager position at Health Plan of San Mateo?
Ready to make a difference? Join HPSM as a Behavioral Health Manager and help us transform care for our members. You’ll lead initiatives that bridge physical and behavioral health services, support care management for members with complex needs, and collaborate with an incredible network of community partners. From facilitating case conferences to driving training programs and compliance initiatives, this role offers a blend of leadership, innovation, and meaningful impact.
We’re looking for a compassionate leader with a clinical background (LCSW, LMFT, PsyD/PhD), management experience, and a passion for continuous improvement. Familiarity with San Mateo County resources, managed care processes, and a knack for program development is a plus!
Key Responsibilities
Serve as a clinical expert and liaison for complex psychosocial challenges, coordinating behavioral health services and transitions with medical care teams and community partners.
Facilitate case conferences, develop trainings, and promote staff competency in managing behavioral health needs for complex members.
Lead performance improvement initiatives, policy updates, and compliance activities, including delegation oversight and NCQA requirements.
Collaborate across departments and external organizations to support program development, implementation, and service coordination.
Supervise staff by setting clear expectations, providing coaching and performance evaluations, and driving continuous process improvements.
Requirements
These are the qualifications typically needed to succeed in this position. However, you don’t need to meet every requirement to apply.
Education & Licensure: Master’s degree in Social Work, Family Therapy, or Doctorate in Psychology with current unrestricted CA licensure required.
Experience: Minimum 5 years of related experience, including at least 2 years in a supervisory or management role. Program development/implementation and clinical case management experience preferred.
Specialized Knowledge: Familiarity with San Mateo County provider resources, Medicare/Medi-Cal guidelines, managed care processes, and regulatory requirements. Proficiency in Microsoft Office Suite, EMR systems (EPIC), and internet research.
Skills & Abilities: Strong interpersonal and communication skills, team collaboration, adaptability to changing priorities, and effective engagement with diverse populations. Bilingual proficiency preferred.
Additional Expertise: Experience in pediatrics, autism treatment/BCBA, and Milliman Care or ASAM guidelines preferred.
Outstanding Benefits Package Includes:
100% HPSM-paid medical, dental, and vision coverage for employees (dependents' premiums are 90% covered by HPSM).
Fully funded life insurance, AD&D, and long-term disability (LTD) coverage.
Generous retirement plan with HPSM contributing an equivalent to 10% of your annual salary.
Ample paid time off: 12 holidays, 12 sick days, and vacation starting at 16 days per year.
Tuition reimbursement to support your professional growth.
A robust employee wellness program to promote your well-being.
It is HPSM's policy to provide equal employment opportunity for all applicants and employees. HPSM does not unlawfully discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, age, sexual orientation, veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable federal, state, or local law. HPSM also prohibits discrimination based on the perception that an applicant or employee has any of those characteristics or is associated with a person who has or is perceived to have any of those characteristics.
Salary : $122,772 - $157,703
