What are the responsibilities and job description for the Production Support Assistant I position at Health Plan of San Mateo?
Are you detail-oriented, highly organized, and thrive in a fast-paced environment? Do you enjoy hands-on work and ensuring seamless operations behind the scenes? If so, we have the perfect opportunity for you! We are seeking a Production Support Assistant I to join our team in South San Francisco. This is a fully onsite position, providing critical mail, document processing, and printing services that keep our organization running smoothly.
Why Join Us?
Be part of a dynamic team that plays a vital role in daily operations.
Work in a collaborative, supportive environment where your contributions make a real impact.
Gain hands-on experience with industry-leading mail and production printing equipment.
What You’ll Do:
Primary Responsibilities:
Mail & Document Processing: Open, sort, process, and distribute incoming and outgoing mail, including scanning, entering, and updating documents across multiple departments.
Printing & Assembly: Operate high-volume digital production printers, bind, and prepare materials for distribution, including member handbooks and essential correspondence.
Equipment Operation & Maintenance: Keep mail and print equipment running efficiently by clearing jams, refilling toner, and reporting equipment issues.
Inventory Management: Track and replenish printing and mailing supplies such as paper, toner, postage, shipping materials, and more.
Service Requests & Reporting: Monitor and respond to department service tickets and generate monthly reports as needed.
Additional Responsibilities:
Assist with conference room equipment setup and removal.
Support the issuance of employee and vendor ID badges.
Provide assistance to the Facilities team as required.
Perform other duties as assigned.
What You Bring:
Education & Experience:
High school diploma, GED, or equivalent required.
3-5 years of experience in a mailroom, printing, or copy/print environment preferred.
Experience operating Production Digital Printing Devices a plus.
Skills & Abilities:
Strong attention to detail with the ability to multitask and meet daily deadlines.
Excellent time management and problem-solving skills.
Ability to work independently while contributing to a team-oriented environment.
Strong verbal and written communication skills.
Proficiency in Microsoft Office Suite.
Additional Perks:
Competitive pay and benefits package.
Opportunities for growth and skill development.
A collaborative and supportive workplace culture.
Ready to take the next step? Apply today and be part of a team that keeps everything running smoothly!
Note: This position is 100% onsite in our South San Francisco office. Remote or hybrid work is not available.
Salary : $19 - $24
