Office Manager

Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50 locations serving Long Island, NYC, Westchester, Upstate NY, NJ and Connecticut. HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back-office support typically seen in much larger organizations, thereby enabling clients to start and/or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care).

Health Plus Management is seeking an Office Manager to oversee the business side of the operations in order to ensure the steady workflow and uninterrupted service for practice site. This position will drive excellence in staff engagement, process improvement and service to our patients

DUTIES & RESPONSIBILITIES

• Manage single site location, implore company standards, and core values
• Ensure all filing and organizational systems for the practice are maintained and efficient
• Patient satisfaction, including troubleshooting when there is a complaint and developing and training a process improvement to prevent recurrences.
• Regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations.
• Monitor and evaluate staff performance (reviews, rewards, recognition, and discipline)
• Maintain and evaluate accuracy and follow through patient entry, reception, scheduling, paper flow, medical records, chart preparation, etc.
• Supports/assists team with additional tasks as needed.

KNOWLEDGE & EXPERIENCE

• Knowledge and experience in all aspects of billing
• Knowledge of regulations related to Medicaid.
• Human resources experience in hiring, supervision, and performance reviews
• Knowledge of maintaining supplies and equipment for the medical setting
• Manage priorities between multiple sister locations
• Problem-solving skills regarding people and process
• Understanding of No Fault and Workers Comp claims
• Able to facilitate surgical authorizations, booking and billing

SKILLS & ABILITIES

• Professional demeanor and presentation skills, including face to face, email, telephone, and video conference.

• Ability to communicate professionally with clinicians, administrative staff, frontline staff, contractors, insurance payers, patients, family members of patients, suppliers, and the public.
• Skill in using healthcare software and computer systems
• Excellent customer service with an attention to detail
• Ability to meet high productivity and accuracy standards
• Bilingual in Spanish and English is a plus, not required

Annual Salary Range: $58,500 - $65,000 (Depending on Experience)

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.