Front Desk Coordinator

Somers Orthopaedic Surgery & Sports Medicine Group has been providing expert diagnosis and treatment of musculoskeletal conditions and injuries in Carmel, Newburgh, Mount Kisco, Fishkill, New York, and Danbury, Connecticut. Somers Orthopaedic Surgery & Sports Medicine Group physicians specialize in all aspects of orthopaedic care. Somers has partnered with HealthPlus Management, a Physician Support Organization, to provide best-in-class administrative support as they continue to expand their practice. HPM currently provides practice management services to 50 locations in NY, NJ and CT.

The Front Desk Coordinator is responsible for greeting patients, checking patients in for their appointment, ensuring all necessary paperwork has been completed and scheduling appointments. In this role, you will set the stage for each patient’s appointment. You will build and maintain professional relationships with our key stakeholders - specifically our patients, office staff and clinical team, while simultaneously ensuring that the office is organized and runs smoothly.

Responsibilities:

• Welcoming patients, reviewing paperwork (providing assistance as necessary), checking patient into EMR and ensuring that their chart is prepared for the visit, collecting patient payments (as necessary)
• Maintain the daily operations of the office by following standard operating procedures and guidelines
• Contribute to team effort by smoothly transitioning into daily roles as needed
• Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant)
• Respond to inquiries, resolves risen issues
• Other administrative tasks as needed

Knowledge and Experience

• 1 years of relevant medical administrative experience, preferred
• Experience with medical insurance/verification is a plus
• Knowledge of medical terminology & procedures is preferred
• Experience with EMR, preferred
• Strong computer knowledge and windows program including Microsoft word/excel

Skills and Abilities

• Excellent verbal and written communication
• Outstanding customer service skills
• Exceptional organizational and time-managements skills - the ability to multi-task is a must
• Adaptability and flexibility while working in a fast-paced environment
• Problem-solving ability and aptitude
• Outcome-focused, with an ability to work under pressure
• A solution-oriented mindset
• A strong sense of urgency and focus in accomplishing tasks

Pay: $18-$20 per hour

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.