What are the responsibilities and job description for the Surgical Scheduling Coordinator position at HEALTH PLUS ORTHO MANAGEMENT LLC?
Somers Orthopaedic Surgery & Sports Medicine Group has been providing expert diagnosis and treatment of musculoskeletal conditions and injuries in Carmel, Newburgh, Mount Kisco, Fishkill, New York, and Danbury, Connecticut. Somers Orthopaedic Surgery & Sports Medicine Group physicians specialize in all aspects of orthopaedic care. Somers has partnered with HealthPlus Management, a Physician Support Organization, to provide best-in-class administrative support as they continue to expand their practice. HPM currently provides practice management services to 40 locations in NY, NJ and CT.
The scheduling coordinator is responsible for answering incoming calls and requests. As a Scheduling Coordinator you will be primarily responsible for obtaining patient information and scheduling their appointments for the 5 locations as well as responding to online inquiries.
Responsibilities:
- Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner
- Maintain the daily operations of the office by following standard operating procedures and guidelines
- Contribute to team effort by smoothly transitioning into daily roles as needed
- Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant)
- Respond to inquiries, resolves risen issues, schedule patient appointments
- Other administrative tasks as needed
Knowledge and Experience
- 1 years of relevant medical administrative experience, preferred
- Experience with medical insurance/verification is a plus
- Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred
- Experience with EMR, preferred
- Strong computer knowledge and windows program including Microsoft word/excel
Skills and Abilities
- Excellent verbal and written communication
- Outstanding customer service skills
- Exceptional organizational and time-managements skills - the ability to multi-task is a must
- Adaptability and flexibility while working in a fast-paced environment
- Problem-solving ability and aptitude
- Outcome-focused, with an ability to work under pressure
- A solution-oriented mindset
- A strong sense of urgency and focus in accomplishing tasks
Schedule: Monday-Friday, 8:00am-4:30pm
Pay: $20-22/hour
Salary : $20 - $22
