Scheduling Coordinator/Front Office

We are a fast paced high volume Chiropractic office who has been family owned for 20 years. We are well known for our compassionate staff and excellent customer service. We are looking to add an all-star team player to the team! Experience is highly preferred but not necessarily required.

References are REQUIRED. You can include you references with your submission or email them to morgan@healthstarclinic.com

We want to ensure that all applicants have a fair and equal chance, so we’re also using a TestGorilla assessment (https://www.testgorilla.com). This minimizes unconscious bias in our hiring process. Successful candidates will be invited to a job interview.

Ready to join our team? Start by clicking the link below.
https://app.testgorilla.com/s/y28q5ndm

Once you complete the assessment, we will view your percentile ranking and contact you to set up and in person interview date and time if you qualify as a top candidate.

JOB DESCRIPTION AND REQUIREMENTS:

High Energy

People person

Providing the BEST Customer Service to our New Patients at all times.

Offering New Patients a water or mint if they are waiting

Smiling and standing to greet New Patients

New Patient Check In

Escorting new patients to the exam rooms to be seen by the Doctor.

Completing and recording New Patient vital signs.

Educating patients on what they can expect this visit

Educating patients about Chiropractic Care (training provided)

Input of new patient demographics, verifying new patient insurance information and benefits, and preparing patient financials for those that did not complete their paperwork online.

Ensuring that the necessary new patient documentation (if collected in office) is easily found in each patient's digital chart according to office protocol

Identifying the need for prior authorization/greet/auth/referral etc. if not provider online paperwork and notifying the correct team member to get it completed promptly.

Ensuring that appointments are prompt and seamless and tha patients have a wonderful experience.

Answering billing department questions related to new patient insurance verification and benefits, new patient demographics, and new patient financials.

Double checking that new patients are setup in the system in the general tab according to office protocol.

Collecting monies during the patient's 1st visit in office.

In office scheduling of patient appointments out to their prescribed re-examination date according to office protocol.

• The most important skill for this job is being able to communicate effectively with patient's about the importance of following their Doctor's treatment plan in order to schedule the necessary appointments for that patient.
• In addition to this you will be on the phone ALOT and need to be comfortable making ALOT of phone calls and talking to ALOT of people over the phone with excellent phone etiquette and a happy attitude. 
• Must smile and greet patients and get their follow up and additional appointments scheduled AND be comfortable collecting money due at the time of service. 
• Must be willing to learn about the benefits of each service in the office and master the ability to communicate the benefits to patients. 
• Must have excellent phone etiquette and grammar
• Must be compassionate and caring when it comes to wanting patient's to benefit and get the most from their treatment at the office. 
• Must have a happy attitude that is also heard through the phone
• Must be a people person and be very effective at communicating well with others. 
• Must have high energy and good phone skills with a bubbly personality and presence
• Greeting and providing the BEST customer service to patients over the phone and in person
• Existing patients check out and scheduling of next appointments according to office protocol.
• Handles all scheduling/ rescheduling of all types of appointments.
• Initiating communication with team member responsible for referrals to /from other offices that identified as needed at patient check out.
• Initiating communication with team member responsible for authorizations needed for existing patients
• Initiating communication with team member responsible for patient record and statement requests
• Ensuring that existing patient services and financials in charts are recorded according to office protocol
• Answer billing questions related to daily charges, daily collections, and daily posting.
• Handles incoming phone calls for appointment scheduling.
• Ensures that reminder texts are going out