What are the responsibilities and job description for the Client Services Representative position at Health System Services Ltd?
Job Description
Job Description
Are you E.P.I.C?!
At Health System Services, we live by our core values : Empathy, Passion, Integrity, and Commitment —and we want YOU to join our dynamic team! We’re hiring Client Services Representatives for three unique departments :
Facilities – If you like ensuring patients are comfortable and supported in skilled nursing facilities, this is for you.
Retail – If you love helping customers face-to-face, ensuring proper product fits combined with administrative work, you’ll thrive here.
CPAP Services – If you’re passionate about helping clients achieve their best sleep, we need you!
Each position plays a vital role in delivering top-notch care and customer service!
What You’ll Do
Provide Excellent Service : Offer exceptional customer care via phone, email, or in-person interactions, addressing inquiries on durable medical equipment and supplies.
Educate Clients : Guide individuals on product usage, insurance coverage, and best practices—whether in facilities, a retail storefront, or for CPAP needs.
Coordinate and Collaborate : Work with internal teams, healthcare professionals, and insurance providers to ensure timely, compliant, and efficient service.
Manage Documentation : Use electronic medical record systems and follow company policies / protocols to maintain accurate, up-to-date records.
Ensure Compliance : Adhere to healthcare regulations, maintain product knowledge, and stay informed about new offerings in each department.
What You Bring
Communication & Empathy : Strong interpersonal skills to connect with clients, answer questions, and resolve concerns effectively.
Team-Oriented Mindset : Willingness to collaborate across departments and support shared goals.
Adaptability & Drive : Eagerness to learn, grow, and navigate diverse tasks—from assisting walk-in customers to verifying insurance details.
Attention to Detail : Comfort with documentation, data entry, and managing multiple priorities in fast-paced environments.
Minimum Education : High School Diploma or GED required. (Associate or Bachelor’s degree preferred)
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Client Services Representative?
Sign up to receive alerts about other jobs on the Client Services Representative career path by checking the boxes next to the positions that interest you.
