SOCIAL COUNSELOR SUPERVISOR - 02042025-65078

Job Information

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HEALTH, LOCAL HEALTH DIVISION, MADISON COUNTY

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree in social or behavioral science and experience equivalent to three years of full-time professional social or human services counseling work; additional qualifying graduate coursework in social work may be substituted for the required experience, on a year-for-year basis, to a maximum of two years; Or three years of full-time professional social or human services counseling experience with the State of Tennessee.

Necessary Special Qualifications: Applicants for this class may be required to:

• Complete a criminal history disclosure form in a manner approved by the appointing authority;
• Agree to release all records involving their criminal history to the appointing authority;
• Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
• Submit to a review of their status on the Department of Health's vulnerable person's registry.

Examination Method: Education and Experience,100%, for Preferred Service positions.

Overview

Summary: Under general supervision, is responsible for professional social counseling work of average difficulty and supervisory work of routine difficulty; and performs related work as required.

Distinguishing Features: An employee in this class is responsible for supervising subordinates providing professional social counseling services. This class differs from that of Social Counselor 2 in that an incumbent of the latter is responsible for professional social counseling work. This class differs from that of DHS Supervisor 1 in that an incumbent of the latter is responsible for supervising subordinates providing professional social counseling services or determining clients¿ eligibility for receiving monetary benefits for social services.

Responsibilities

Performing Administrative Activities:

• Directs, supervises and evaluates/reviews work activity for subordinates according to policy.
• Selects applicants to recommend for hiring.
• Supervises and participates in the preparation and maintenance of a variety of reports related to assigned program.
• Interviews prospective employees to gather information of their work history, training, and education.
• Asks questions to assess applicants' ability to meet job requirements.

Guiding, Directing, and Motivating Subordinates:

• Identifies exceptional performance characteristics through employee discussions and personal observations.
• Manages the activities for all social work staff for one or more programs.
• Observes subordinates as they perform tasks to ensure efficiency in work and planning activities.
• Advises staff on policies and procedures.

Monitor Processes, Materials, or Surroundings:

• Reviews charts of external customers to ensure compliance with program policies, procedures and guidelines.
• Makes periodic home visits with internal customers to observe interactions with external customers (e.g., families).
• Monitors program activities to ensure goals are being met.
• Monitors computerized assessment and/or chart documentation to determine potential issues within a family unit.

Communicating with Persons Outside Organization:

• Performs public contact and liaison work within other departments, governmental entities, social and community agencies in explaining and interpreting programs and obtaining desired actions.
• Communicates effectively and professionally with those outside of the department following the organizational structure and guidelines.

Training and Teaching Others:

• Provides training and orientation to new staff to ensure thorough knowledge of program guidelines and policies.
• Provides ongoing training as specific needs are identified.

Judging the Qualities of Things, Services, or People:

• Accesses the quality of services for families based on identified needs and appropriateness of referrals.
• Determines how well the subordinate interacts with families served by periodic supervisory home visits.

Communicating with Supervisors, Peers, or Subordinates:

• Maintains contact with other related program staff in order to coordinate efforts.
• Communicates effectively and professionally according to organizational structure and guidelines.

Evaluating Information to Determine Compliance with Standards:

• Evaluates recorded documentation to determine whether events or processes comply with policies, regulations, or standards.

Interpreting the Meaning of Information for Others:

• Communicates and interprets program guidelines and policies to internal and external customers.

Developing and Building Teams:

• Empowers and motivates internal customers in accomplishing the program objectives.

Resolving Conflicts and Negotiating with Others:

• Handles complaints and resolve conflicts from external and internal customers.

Making Decisions and Solving Problems:

• Discusses difficult cases or situations with subordinate and/or supervisor to assist in problem solving.

Scheduling Work and Activities:

• Assigns staff to program work plans and activities by comparing program requirements and needs with staff¿s availability, experience working in a particular program, level of independence and training in specified areas.

Identifying Objects, Actions, and Events:

• Reviews categorization of level of need in order to determine appropriateness of planned services for external customers.

Updating and Using Relevant Knowledge:

• Maintains competency by acquiring additional knowledge for the job.

Provide Consultation and Advice to Others:

• Provides guidance and advice to improve efficiency and quality of program operations and services.

Analyzing Data or Information:

• Identifies trends and areas for improvement.

Organizing, Planning, and Prioritizing Work:

• Prioritizes tasks based on importance, urgency and other scheduled activities.

Interacting With Computers:

• Uses computers to analyze data or report information.

Coaching and Developing Others:

• Discusses methods to improve performance and motivate subordinates.

Getting Information:

• Identifies, prioritizes and shares relevant information from all appropriate sources.

Competencies (KSA's)

Competencies:

• Decision Quality
• Hiring and Staffing
• Managerial Courage
• Approachability
• Compassion
• Customer Focus
• Ethics and Values
• Integrity and Trust
• Listening
• Managing Diversity
• Patience

Knowledge:

• Administration and Management
• Clerical
• Customer and Personal Service
• Education and Training
• Law and Government
• Personnel and Human Resources
• Philosophy and Theology
• Psychology

Skills:

• Active Learning
• Active Listening
• Critical Thinking
• Learning Strategies
• Monitoring
• Reading Comprehension
• Speaking
• Writing
• Coordination
• Instructing
• Negotiating
• Persuasion
• Service Orientation
• Social Perceptiveness
• Complex Problem Solving
• Management of Personnel Resources
• Time Management

Abilities:

• Category Flexibility
• Deductive Reasoning
• Oral Comprehension
• Oral Expression
• Problem Sensitivity
• Written Comprehension
• Written Expression
• Speech Clarity
• Speech Recognition

Tools & Equipment

• Personal Computer
• Telephone
• Fax Machine
• Printer
• Scanner
• Copy Machine
• Calculator
• Personal Vehicle

Other office related equipment as required

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.