Account Executive

COMPANY OVERVIEW:

HealthAxis is a prominent provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilities to healthcare payers, risk-bearing providers, and third-party administrators. We are transforming the way healthcare is administered by providing innovative technology and services that uniquely solve critical healthcare payer challenges negatively impacting member and provider experiences.

We live and work with purpose, care about others, act with integrity, communicate with transparency, and don’t take ourselves too seriously.

We're not just about business – we're about people. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish.

PURPOSE AND SCOPE:

As an Account Executive, you will serve as a trusted advisor to our high-value clients, helping them maximize their investment in HealthAxis’ products and services while achieving measurable business outcomes. With a passion for healthcare and technology, you will play a pivotal role in driving customer satisfaction, retention, and growth. As the overall account owner, you will build strong client relationships, proactively identify opportunities for value creation, and ensure seamless engagement with HealthAxis solutions to support long-term success.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Develops, sets, and monitors client objectives and goals

• Builds and executes strategic account plans with clear business objectives and ROI metrics

• Establish strong long-term client relationships, with a focus on building executive level relationships with high value clients

• Lead strategic decisions to ensure client satisfaction, promote ongoing contract renewals, and ensure overall client profitability

• Program management and thought leadership for high value projects and key initiatives

• Align with HXG’s Channel Partner ecosystem to leverage for expanding the footprint within accounts and identify new opportunities where applicable

• Conduct value-based, strategic presentations (QBRs, features, services)

• Partner with Technical Account Manager and Application Support team to identify, present, and mitigate risk to HXG leadership

• Maintains data collection and monitoring processes that reflect the status and health of accounts

• Proven ability to manage multiple complex accounts and drive measurable impact

• Accelerates targeted action plans to resolve escalated issues and create partnership growth using diplomacy and creative problem-solving skills

• Collaborates with cross-functional leadership to suggest product or service improvements

• Healthcare industry expertise: deep understanding of health plan wants and needs

• Provide referenceable clients and case studies to the growth team in support of Sales and Marketing efforts

• Partner with the Finance team to ensure that client invoicing and billing practices are in line with contractual obligations, meet client expectations, and maximize revenue

EDUCATION, EXPERIENCE AND REQUIRED SKILLS:

•  Bachelor’s Degree in in business, business administration, computer science. Graduate's Degree preferred

• A minimum of 10 years of Account Management or related experience in the healthcare industry

• A proven track record of building VP and above relationship with health plan partners

• Strong Communication: Effectively convey ideas, insights, and strategies across all levels of an organization, fostering collaboration and alignment

• Competitive Drive: Lead, influence, and inspire internal teams and clients to achieve and exceed account goals

• Passion for Customer Service: Relentlessly committed to client satisfaction, ensuring they thrive at every stage of their journey with HealthAxis

• Strategic Planning: Define a clear vision for the future, aligning customer goals and objectives with actionable plans that drive long-term success

• Critical Thinking: Assess challenges, identify risks, and make data-driven decisions to proactively solve problems and optimize outcomes

• Ability to travel up to 20% of the time