Description

Job Title: New Entrant Associate

Reports To: New Entrant Supervisor

Classification: Non-Exempt

Department: MATCH

Prepared By: New Entrant Supervisor

Created Date: May 4, 2017 Revision Date: May 23, 2019

JOB PURPOSE

New Entrant Associate is an administrative position in the MATCH Program. The MATCH Program works in conjunction with Baltimore City Department of Social Services to ensure all children in Foster Care receive health services and assure childrens health needs are being met.

ESSENTIAL DUTIES

The primary responsibilities of this position are:

• Assist clients and BCDSS staff in the reception area
• Prepare pre-registration packets
• Register children into the MATCH Program
• Submit New Entrant referral packets for Mental Health Assessments and Infants & Toddlers Referrals
• Track New Entrant Mental Health Assessment and Infants & Toddlers Referrals to assure timely completion

Additional duties and responsibilities:

• Utilize the MATCH program database to identify and enter case related information
• Utilize the CHESSIE database to identify and enter case related information
• Sort and electronically distribute New Entrant Mental Health Assessments to assigned staff
• Notify assigned staff when Infant & Toddlers Referrals have been completed
• Sort and distribute incoming mail for staff
• Assist with filing, copying and other administrative needs
• Other job duties as assigned

QUALIFICATIONS:

Education, Experience, Certifications and Licensures:

• Associates Degree in Business Administration preferred. High School Diploma or GED with significant office administration experience will be considered.
• 2 years of administrative experience in a fast paced work environment, preferably front desk experience in hospital, doctor or dental office

KNOWLEDGE, SKILLS & ABILITIES

• Self-motivated individual with critical thinking abilities
• Proven ability to meet deadlines in previous positions
• Strong Customer service skills

• Professional appearance and demeanor
• Strong computer literacy skills, specifically with MS Word, Excel, and Electronic Medical Record Systems

• Organizational skills with the ability to meet a demanding workload
• Detail oriented
• Excellent oral and written communication and interpersonal skills required
• Problem solving skills
• Proven ability to work efficiently and meet deadlines

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

SAFETY & HEALTH RESPONSIBILITIES

HCAM is committed to providing and maintaining a safe, secure and healthy work environment for all employees, clients served, volunteers and visitors. As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards.

With this understanding, all employees are required to: Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws; adhere to all HCAM and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times, and; participate in mandatory or available safety training.

WORK ENVIRONMENT

While performing the duties of this job, the employee is exposed to both indoor and outdoor conditions. The employee will be subject to noise

Qualifications

Requirements & Experience:

• High School Diploma or GED with significant office administration experience
• Candidate must have a minimum of 2 years administrative experience in a fast-paced work environment, preferably in a hospital, doctor, or dental office
• Able to cover MATCH registration outside of normal work schedule (when needed). MATCH registration is open from 8:00 am – 6:00 pm.

• Self-motivated individual with critical thinking abilities
• Problem solving skills
• Proven ability to meet deadlines in previous positions
• Strong Customer service skills

• Good planning and organizational skills
• Excellent oral and written communication skills and well-developed interpersonal skills
• Professional appearance and demeanor
• Computer literate specifically MS Word, Excel, Google Suites, and Outlook. 

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

SAFETY & HEALTH RESPONSIBILITIES

HCAM is committed to providing and maintaining a safe, secure and healthy work environment for all employees, clients served, volunteers and visitors. As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards. 

With this understanding, all employees are required to: Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws; adhere to all HCAM and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times, and; participate in mandatory or available safety training.

WORK ENVIRONMENT

While performing the duties of this job, the employee is exposed to both indoor and outdoor conditions. The employee will be subject to noise.

Our Culture – Health Care Access Maryland

HCAM is dedicated to fostering diversity, equity, and inclusion in our commitment to support our employees and the Marylanders we serve.

HCAM's DEI Vision Statement: “To be regarded as a leader in equitable access to health care through policy and practices, and a workplace whose culture promotes diversity, values its team, and fosters inclusion.”