What are the responsibilities and job description for the Contact Center Representative / Financial Services / Customer Service (35-Hour Work Week) position at HealthCare Associates Credit Union?
You love talking to people??
Then join the Credit Union Difference! We are a not for profit that helps people.
In addition to taking care of our members, we take care of our employees with some great benefits :
Salary Range : $22.75 - $27.30 / hr (Actual compensation will be determined using factors such as experience, skills & knowledge)
35 hour work week.
4 weeks of paid time off.
Federal holidays off.
Full benefits package
401K (Up to 4.5% matching PLUS 4% employer contribution)
Details :
The Contact Center Representative is the members' first impression - as well as ongoing representation - of the credit union's service and support structure. They have the opportunity to make a difference in the financial health of our members while supporting them in their life goals.
Responsibilities : 1) Service
Deliver service to both internal and external members that are in alignment with the credit union's Service Promises.
Meets all established sales and service goal.
Possess adequate product knowledge as measured by the annual product knowledge certification assessment
2) Member Service
Explain and recommend credit union products and services
Provide general account information
Provide information on new and on-going promotions
Address and resolve member problems and complaints
3) Execution of Departmental Programs, Policies, and Procedures
Record research requests and deliver to appropriate personnel
Explain the procedure to initiate payroll requests, and ensure all forms are mailed to appropriate destination
Assess field of membership qualifications and provide accurate information
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