What are the responsibilities and job description for the Front Desk position at Healthcare Express?
Do you make GREAT first impressions?
Do you NEVER meet a stranger?
If so, HealthCARE Express is searching for reliable and energetic personalities to add to our D.O.F.I. team. "What is D.O.F.I?" you ask. Director of First Impressions. Being on the front lines as the face of the company, the front desk position is a vital part of our organization and patient care.
RESPONSIBILITIES
- Greet patients & verify information/data in the computer
- Provide assistance and information to patient when requests
- Answer telephone calls promptly and courteously
- Monitor and assure that clinic forms are replenished in a timely manner
- Ensure proper credit/payment is maintained on patient's account (performs cashiering duties, posting charges, print out receipts, etc)
- Scan patient information and patient reports into computer system
- Maintain extreme patient confidentiality
- Verify insurance
- Address patient's concerns in a timely manner
- Maintain a professional demeanor at all times with patients and medical staff
- Remain flexible for cross training
- Occasionally take on tasks outside the normal scope of practice
- Observe, identify, and do what is needed to move us forward in a way that best represents who we are as an organization
- Other duties as needed to help drive our vision, fulfill our mission, and abide by our Organization's Values
Compensation: $15.00 and up per hour, depending on experience.
Schedule: 12-hour shifts, rotating weekends, 30 hours per week.
Benefits: Health Insurance, Dental, Vision, Life Insurance, Short Term Disability, Long Term Disability, Accident Insurance, Critical Illness, Benefit Time Off, and Bereavement Leave.
Job Requirements: This position demands exceptional organizational skills, strict confidentiality, effective communication abilities, and excellent customer service. Candidates should be well-versed in clinical office operations and HIPAA regulations. Proficiency in basic computer operating systems is essential. This role is pivotal to the growth of our organization. We advocate for the personal development of every team member and foster a unique culture that encourages a fun work environment. We emphasize having fun at work so much that we host monthly themed dress-up days.
About Us: HealthCARE Express operates 16 urgent care facilities, a specialty clinic, and a medical billing department across Texas, Arkansas, Oklahoma, and Louisiana.
Training: All newly hired employees must complete a 5-day training session in Texarkana, TX, as part of their onboarding process.
Salary : $15
