What are the responsibilities and job description for the Front Desk position at Healthcare Express?
Do you make GREAT first impressions?
Do you NEVER meet a stranger?
If so, HealthCARE Express is searching for reliable and energetic personalities to add to our D.O.F.I. team. "What is D.O.F.I?" you ask. Director of First Impressions. Being on the front lines as the face of the company, the front desk position is a vital part of our organization and patient care.
RESPONSIBILITIES
- Greet patients & verify information/data in the computer
- Provide assistance and information to patient when requests
- Answer telephone calls promptly and courteously
- Monitor and assure that clinic forms are replenished in a timely manner
- Ensure proper credit/payment is maintained on patient's account (performs cashiering duties, posting charges, print out receipts, etc)
- Scan patient information and patient reports into computer system
- Maintain extreme patient confidentiality
- Verify insurance
- Address patient's concerns in a timely manner
- Maintain a professional demeanor at all times with patients and medical staff
- Remain flexible for cross training
- Occasionally take on tasks outside the normal scope of practice
- Observe, identify, and do what is needed to move us forward in a way that best represents who we are as an organization
- Other duties as needed to help drive our vision, fulfill our mission, and abide by our Organization's Values
Pay: $15.00 & up/hour D.O.E.
12-hour shifts, rotating weekends, 30 hours/week
Benefits Available - Health Insurance, Dental, Vision, Life, Short Term Disability, Long Term Disability, Accident, Critical Illness, Benefit Time Off, & Bereavement Leave
This position requires extreme organization, strict confidentiality, effective communication skills, and fantastic customer service. Candidates should be familiar with clinical office functions and HIPAA. Basic knowledge of computer operating systems is a must. This is a key role in the growth of the entire organization. We promote personal growth for every team member and have a unique culture that encourages a fun work environment. In fact, we take having fun at work so seriously we have monthly themed dress up days!!!
HealthCARE Express operates 16 urgent care facilities, a specialty clinic, and a medical billing department. All urgent cares are spread across TX, AR, OK, & LA.
All newly hired employees must participate in a 4-day training session in Texarkana, TX as part of their onboarding process.
Salary : $15
