Housing Services Program Assistant

Overview

The Housing Services Program Assistant provides administrative and representative payee support to the Housing Services team. This role is responsible to maintain accurate data, management payment systems, process representative payee budgets, and assist clients in the completion of complex paperwork processes. This position works under the general direction of the Housing Program Manager. 

Key Role Responsibilities

• Collects, compiles and enters data into and from a variety of sources and submits timely reports  
• Corresponds clearly and efficiently with landlords, clients and agency staff regarding move-in process, lease agreements and rent payments for clients who are in multiple housing programs
• Assists with the lease-up process to include obtaining and compiling relevant client paperwork, tracking housing inspections, following up with inspection outcomes and coordinating lease-signings 
• Completes documentation and coordinates with various funders in the administration of rental subsidy payments  
• Research and resolves rent payment and other housing-related issues. 
• Aid with the representative payee program including direct client assistance with budgeting, processing representative payee budgets, bank reconciliations, Quick Books data entry and check distribution.
• Develops tracking systems that capture data on the agency’s housing portfolio and provides regular updates
• Manages small projects that promote access to material resources, including, but not limited to food and household items
• Maintains filing systems, typing up forms, letters, sorting and sending mail  

Key Agency Responsibilities 

In addition to role responsibilities, every staff member has the following responsibilities as a part of their employment:

• Models and reinforces the core values of dignity, authenticity, hope, justice, passion and balance
• Actively participates in performance improvement and advocacy activities that support the mission 
• Protects clients’ personal health information by maintaining compliance with HIPAA and other relevant health care-related IT security regulations
• Performs other duties on an as-needed basis

Knowledge, Experience and Skills 

Formal Education and Training

• Associate’s Degree preferred; High School Diploma or GED required  
• Valid Driver’s license, access to a personal vehicle during work hours, and clean driving record

Experience  

• Two years of experience in an office setting
• Two years of experience with bookkeeping and accounting processes
• Experience working with people who are experiencing homelessness or from low-income backgrounds  
• Proficiency with automated systems and willingness and ability to learn new software packages  
• Proficiency in Microsoft Excel 

Skills 

• Willingness to adopt Harm Reduction and Housing First principles and apply them to work with clients
• Demonstrates interpersonal skills necessary to engage clients and promote positive relationships with other community agencies and providers
• Strong organizational skills 
• Ability to work independently, with initiative and handle multiple priorities and tasks
• Strong customer service, with the ability to clearly communicate verbally and in writing
• Demonstrates personal integrity and has ability to maintain confidentiality   
• Capacity to tolerate frequent interruptions and work as part of an interdisciplinary team
• Approaches change with a positive, flexible, open-minded attitude

Health Care for the Homeless is an equal opportunity employer