Scheduling Coordinator (Remote, San Diego)

At Healthcare in Action, we serve patients experiencing homelessness through an innovative “street medicine” approach by contracting with Medicare and Medicaid health plans as well as hospitals and health systems.

Street medicine entails using a medically equipped van to deliver medical care directly to people experiencing homelessness in locations such as parking lots, encampments, and parks.

The Scheduling Coordinator will serve Healthcare in Action patients by scheduling and coordinating appointments with the care team. Appointments include medical visits, health assessments, hospital visits, and more.

This is a remote position but must be based in the San Diego area to meet with the team on occasion.

Responsibilities include:

• Make outbound calls to Healthcare in Action patients to schedule appointments (including but not limited to medical visits, follow up appointments, health assessments, etc.).
• Accept incoming calls form patients regarding appointments with Healthcare in Action providers.
• Work with external after hours call center vendor to outreach to patients for appointment scheduling during normal business hours.
• Provide administrative support to the Directors of HIA (e.g., schedule meetings, maintaining staff rosters, etc)
• Provide project management support on a variety of initiatives—all connected to the successful maintenance of HIA operations (e.g. EMR upgrades, collecting feedback, supporting evaluation, internal process improvement pilots)
• Educate patients on the services provided by Healthcare in Action.
• Make reminder calls for scheduled appointments.
• Document appointments in the system calendar and/or Electric Medical Record.
• Provide quality customer service to patients.
• Respond appropriately and in a timely fashion to patients and staff.
• Follow policies, procedures and job aids in order to maintain efficient and compliant operations.
• Follow all HIPAA requirements.
• Other duties as assigned.

Qualifications and experience:

•  High school diploma or G.E.D.

• 1 years call center or related customer service and/or scheduling experience.

• Experience in the healthcare, insurance or pharmacy industry highly desirable

• Ability to maintain calm demeanor at all times, including during highly charged situations.

• Effective communication (oral and written) skills; Professional/pleasant telephone manner.

• Ability to provide excellent customer service at all times; Bilingual language skills are preferred.

What's in it for you?

• A base hourly rate range of $17.00 to $25.57 
• Medical, Dental, Vision benefits
• 11 paid holidays per year, plus 1 additional floating holiday
• Generous paid-time-off (PTO)
• An annual employee bonus program
• Robust Wellness Program
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference in the lives of people experiencing homelessness every day!

At Healthcare in Action we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

Healthcare in Action is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employee will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. 

Salary : $17 - $26