Street Medicine Clinical Support Partner (EMT or Medical Assistant) (Riverside County)

At Healthcare in Action, we serve patients experiencing homelessness through an innovative “street medicine” approach by contracting with Medicare and Medicaid health plans as well as hospitals and health systems.

Street medicine entails using a medically equipped van to deliver medical care directly to people experiencing homelessness in locations such as parking lots, encampments, and parks.

The Clinical Support Partner supports Clinicians in monitoring patients who are experiencing or are at risk of experiencing homelessness with managing their own health by performing basic clinical care such as obtaining vitals, drawing blood and performing basic wound care. Coordinate care for patients, including requesting ride-share services for patients, picking up prescriptions and scheduling appointments. Assist in inventory of the stock room, ordering supplies and fielding and triaging patient phone calls and new consults.

This position is covers multiple cities within Riverside County including Temecula, Murrieta, Lake Elsinore, Perris, and Wildomar.

Responsibilities include:

• Conduct physical exams and assessments including obtain EKGs, administer vaccinations, and draw blood for lab tests (if necessary). Provide wound care and patient monitoring.

• Assist with organizing and completing an individualized Care Plan for each patient

  • Develop care plans in collaboration with patients, peer navigator, therapist, and primary care physicians. Educate and advise on medical issues as needed. Consult with physicians, physician assistants, nurse practitioners and Medical Director as needed. Ensure Primary Care Physicians are aware of patient’s health conditions and progress.
  • Provide health education to patients. Work with patients in the prevention of illness, promotion of health, and management of patient's adjustment to chronic health problems.
  • Provide referrals both internally and externally to appropriate medical resources.

• Engage with providers and patients to create a trusting environment. Maintain a safe, efficient, and pleasant environment conducive to optimum patient wellbeing, in conformance with recognized standards. Function in a collaborative relationship with physicians and other health care professionals in the clinical management of patients. Maintain a good working relationship with other personnel, medical staff, and administration.

• Follow company policies and procedures:

  • For the proper handling of lab specimens and biohazardous waste.

  • Document patient visit/interaction accurately and timely.
  • Report suspicious, unethical, or illegal conduct and cooperate with approved investigations and inspections.

    Follow company policies and procedures:

  • Perform stock room inventory on a regular basis and maintain medications, equipment, and supplies appropriately stocked.

• Participate in the grievance, audit and continuing education, quality assurance, and quality improvement programs. Serve as an on-going resource to providers and case management teams. Serve on and participate in appropriate clinical committees, as assigned.

• Function as a liaison to the peer navigators, therapists, nurses, advanced practice clinicians and physicians.

• Monitor, train, and coach patients on how to live with chronic conditions to ensure health goals are met.

• Collaborate with SCAN, Healthcare in Action teams, and Quality Improvement teams to achieve corporate goals.

• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

• Ability to drive the medically equipped van as needed.
• This position is a patient-facing role in the field.

Qualifications and experience:

• High School Diploma or GED, required.
• Medical Assistant diploma/certificate or CA EMT required.

• 2 years of experience working as a Medical Assistant or EMT in a medical office, field, or hospital setting; required.

• Understanding of ICD-10 Coding preferred.
• Experience using EPIC EMR preferred.
• Excellent assessment skills required.
• Ability to problem-solve and to prioritize changing patient conditions required.
• Knowledge of efficient interviewing practices and techniques used to gather information.
• Strong interpersonal skills with the ability to build relationships with providers and patients.
• Excellent verbal, written communication and listening skills both in-person and on the phone required.
• Ability to work on a team and maintain good working relationships with staff and patients required.
• Excellent customer service skills required.
• Ability to be culturally sensitive and work with a diverse patient population.
• Ability to maintain quality, safety and /or infection control standards.
• Knowledge of and/or ability to learn and use computer-based applications such as MS Office and electronic medical record systems.
• Knowledge of medical records and appropriate documentation requirements.
• Ability to maintain patient confidentiality required. Knowledge of HIPAA requirements.
• Ability to remain calm and be resourceful in emergency situations required.
• Ability to maintain a professional demeanor at all times.
• Clean driving record

• Requires proof of Valid Driver’s License 

• Must maintain State Liability Insurance

• Must have access to a vehicle/reliable transportation.

What's in it for you?

• Base salary range: $20.14 to $32.21 per hour
• An annual employee bonus program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, plus 1 additional floating holiday
• Excellent 401(k) Retirement Saving Plan with employer match.
• Robust employee recognition program
• Tuition reimbursement
• Robust Wellness Program
• An opportunity to become part of a team that makes a difference to our members and our community every day!

At Healthcare in Action, we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

Healthcare in Action is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employee will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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Salary : $20 - $32