Network Administrator

DUTIES AND RESPONSIBILITIES:

1. Monitor and ensure timely resolution of help desk tickets.
2. Serve as a technical resource for troubleshooting and diagnosing IT-related issues.
3. Act as a service and support contact for clients and vendors.
4. Engage with all aspects of the infrastructure technology environment.
5. Install, configure, and maintain network infrastructure.
6. Serve as an escalation resource for lower-tier support personnel.
7. Maintain and monitor system and data backups.
8. Research and recommend emerging technologies to meet future business needs.
9. Install, administer, and maintain software and hardware programs.
10. Monitor job error and database auditing logs.
11. Identify and resolve data integration issues in collaboration with users.
12. Manage application user accounts with different roles and profiles.
13. Support application and database development throughout the software lifecycle.
14. Ensure optimized performance, integrity, and security of data.
15. Monitor key performance indicators and implement solutions to enhance productivity.
16. Conduct periodic database health checks and capacity planning for data growth.
17. Be available for on-call emergencies and occasional work outside normal business hours.
18. Provide IT support at different locations as needed.
19. Collaborate with other departments while maintaining confidentiality of sensitive information.
20. Work professionally with internal staff and external vendors to deliver high-quality service.
21. Maintain professionalism and uphold the organization’s standards for customer service.
22. Follow best practices for phone and in-person interactions with users and staff.
23. Respect the privacy and dignity of employees and clients.
24. Act as a role model by demonstrating professionalism, problem-solving skills, and commitment to the organization.
25. Comply with applicable regulations, including Joint Commission, OSHA, HIPAA, and CLIA.
26. Adhere to organizational policies and industry standards to ensure compliance and security.
27. Perform other related duties as assigned.

MINIMUM QUALIFICATIONS:

1. Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or at least seven (7) years of relevant experience.
2. Self-motivated with the ability to prioritize tasks and meet deadlines.
3. Extensive experience supporting Microsoft Windows operating systems.
4. Advanced knowledge of enterprise Windows infrastructure design and operations.
5. Strong expertise in Microsoft Active Directory and Group Policy management.
6. Proficiency in PowerShell scripting is preferred.
7. Experience with VMware and vSphere is a plus.
8. Understanding of SQL.
9. Experience in maintaining data interfaces.
10. Excellent oral and written communication skills, with the ability to convey information clearly.
11. Ability to work a flexible schedule and travel to different locations as needed.
12. Must have reliable transportation, a valid California driver’s license, and current automobile insurance.