What are the responsibilities and job description for the Account Manager position at Healthcare Linen Services Group?
ESSENTIAL FUNCTIONS:
JOB QUALIFICATIONS AND PHYSICAL REQUIREMENTS:
- Minimum four days per week in field, interacting with customers at customer site or plant
- Some visits may require full day on site at one account while others may allow for multiple customer visits per day;
- Interact with linen staff at hospital, assess linen room and document observations
- Conduct rounding to each distribution point, assess par levels and gain voice of end user customer through FAST
- Share suggestions to maximize linen utilization and reduce linen loss
- Engage with business owners and contract stake holders (i.e. Supply Chain, Finance, Contracting, etc.)
- Track any potential customer issues and manage resolution process with leadership and operational counterparts
- Identify organic growth opportunities to expand services and products within existing accounts
- Provide clinical education to hospital staff
- Establish & lead hospital staff linen committee meetings
- Schedule, develop & facilitate QBRs for all accounts in the territory
- Manage and provide all customer required reporting on a regular cadence; all reports are to be inspected and
- Follow all HLSG policies and procedures included in the HLSG Handbook
- Submit all expenses in a timely and accurate fashion via Concur
- Enter all customer activity in the Zoho Activity Tracker or NetSuite CRM as directed on a timely basis, minimum
- Utilization of ADP for all Human Resource related activities (i.e. Paid Time Off, etc.)
- Attend appropriate market / plant level meetings, including weekly calls with operations partners and any other
- Hold weekly one-on-ones with Customer Service Director to review activity, pipeline, customer issues and
- Attend all virtual meetings with camera on, as possible, or with provided photo
- Intimate knowledge or existing contracts; contract expiration date, termination language, pricing, annual increases,
- Awareness of key stakeholders in contract decision making and development of relationships with these individuals
- Escalation of customer concerns and risks to renewal
- Feedback on customer expectations and additional value add concepts to gain contract extension or renewal
- Identification of organic growth opportunities (new products or services, additional locations)
- Lead generation on new customer acquisition targets in market
- Develop customer relationships with stakeholders through both on-site and off-site interactions as applicable (i.e.
JOB QUALIFICATIONS AND PHYSICAL REQUIREMENTS:
- Be able to read and write English.
- Must be able to accurately perform simple mathematics.
- Understand and observe all safety guidelines and recommendations.
- Must be able to communicate with customers and employees effectively and professionally.
- Excellent interpersonal, negotiation, and conflict resolution skills.
- Strong analytical and problem-solving skills.
- Excellent organizational skills and attention to detail.
- Ability to multi-task and prioritize tasks in a fast-paced environment.
- Must be proficient in Excel, Google. Power Point and MS Word.
- Ability to act with integrity, professionalism, and confidentiality.
- Be able to follow directions given by managers.
- Possess and maintain a positive well-balanced attitude.
