Office Assistant/ Intake Coordinator (Outpatient Mental Health Clinic)

About Healthcare Living For Families

The vision of Healthcare Living for Families is to foster a community where clients are able to achieve the best versions of themselves in the areas of health and well-being across their daily living. We aim to be an innovative leader in the areas of mental health and outpatient treatment through our consistent compassion for individuals and families, clinical care, high quality of treatment, and ability to serve as a model community resource. We seek to be a valued outpatient mental health treatment center in the community that is trusted with the care and uplifting of our clients throughout their journey of positive change.

2 step interview process: first interview is virtual, second interview is in office

Job description

The Office Assistant/ Intake Coordinator will be responsible for providing administrative support in an Outpatient Mental Health Clinic (OMHC) to ensure efficient operation between wrap around services inclusive of Psychiatry/Medication Management, Therapy, Psychiatric Rehabilitation Program (PRP), and Substance Use Disorder Program (SUD). Additionally, they will handle processing initial and concurrent insurance authorizations and scheduling of all new client referrals.

The ideal candidate should display strong leadership skills, have ability to work collaboratively on a team, display outstanding organizational and time management skills, maintain efficient communication skills (verbally and written), and be able to work on assigned tasks independently.

Responsibilities

• Perform administrative and clerical duties related to the daily operations of an Outpatient Mental Health Clinic
• Greet clients/visitors promptly and professionally
• Answer and direct all incoming calls for HCLFF
• Schedule and process all new client referrals
• Process initial and concurrent authorizations through Optum Maryland for OMHC (medication management, therapy and substance use clients)
• Maintain schedule for clinicians by scheduling and confirming appointments
• Receive and process client correspondence and medical documents and forward to appropriate Psychiatrist
• Maintain excellent client management through filing, scanning, faxing, and typing documentation
• Process and maintain record of OMHC and SUD discharges
• Regularly conduct quality management audit of clients’ prescription status, follow up appointments, service compliance and other time sensitive matters
• Verify insurance billing codes for all scheduled appointments and process POS payment for self-pay clients
• Other duties as assigned

Qualifications

• Patient coordination experience: minimum 1 year (Required)
• Behavioral Health administrative experience: minimum 1 year (Required)
• Microsoft Office (Word, Excel, PowerPoint, etc.) proficiency: minimum 1 year (Required)
• Previous experience with Electronic Health Record (EHR) preferred

Education:

· High school diploma or GED required (behavioral health administrative experience: minimum of 1 year required)

Job Type:

· Position begins as Part Time (20 hours a week). Future transition to Full Time (40 hours a week).

· Independent Contractor (1099 Classification)

Schedule:

• 4-5 hour shift
• Minimum of 20 hours a week
• Monday to Friday within the business hours of 9:00 AM to 5:00 PM

Salary:

· $18.00 - $22.00 per hour

· Rate negotiable based on experience and obtained degree

Work Location:

· 3100 Lord Baltimore Drive Ste 208, Windsor Mill, MD 21244

· Requires on location work (no work from home/hybrid position availability)

Job Types: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: No less than 20 per week

Benefits:

(For full time staff)

• Health insurance
• Paid time off (sick and vacation days)
• Paid holidays
• Paid lunch break

Medical Specialty:

• Psychiatry

Schedule:

• Monday to Friday
• No nights
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Behavioral health administrative: 1 year (Required)
• Work Location: In person