Bilingual Front Desk Clerk

Overview

Healthcare Services Group (HCSG) is currently seeking to fill the position of Front Desk Clerk to join our growing Corporate Team in Bensalem, PA!

Front Desk Clerk– Bilingual (Spanish)

ROLE SUMMARYThe front desk clerk is a key administrative role in delivering positive support across theorganization. The ideal candidate will create and foster a warm and friendly experience for all companyinteractions. The ideal candidate takes pride in ensuring our visitors and callers know they arewelcomed and cared for and have been directed appropriately. The ideal candidate is self-aware andmindful of busy schedules, has excellent communication skills and pleasant telephone manner. Thereceptionist will have ability to deliver a personalized experience and provide productive, memorablefirst impressions of HCSG.

MAIN DUTIES AND RESPONSIBILITIES: The Receptionist performs a wide range of duties:

Reception/Front Desk

• Greet all visitors and provide a professional and positive client experience by welcoming,directing and announcing them appropriately.
• Sign all visitors into the system and provide a visitor badge as needed.
• Manage phone line switchboard; answer, screen, and forward all incoming phone calls asappropriate.
• Receive and sort daily mail/deliveries/couriers and distribute.
• Monitor company access with safety and security systems.
• Provide translate to Spanish speaking callers in order to direct to the appropriate department.
• Ensure employee and company information is confidential.
• Other duties as assigned.

Facilities

• Maintain front entrance, reception area, and breakroom, other areas
• Ensure waiting areas are clean and organized.
• Ensure office supplies and kitchen areas are fully stocked
• Appropriately escalate building concerns to management.
• Back up as needed to pick up mail from nearby office.
• Other duties as assigned.

General Administration• Coordinate room setup, and at times catering for meetings• Perform clerical duties such as filing, scanning and photocopying for specific departments• Schedule meetings and designate conference rooms as needed• Serve as networking team member, as directed• Other duties as assigned

QUALIFICATIONS:• High School Diploma is required• Excellent verbal and written communication skills in English and Spanish are required• Proven 2-5 years of administrative experience working under pressure in a fast-paced andprofessional environment• Experience provide translation services preferred.• Valid Driver’s license required• Strong customer service and ability to organize, multitask, and prioritize tasks/work

• Professional and friendly appearance with positive attitude• Detail oriented and focused on accuracy in completing tasks• Ability to take instructions, manage tasks, and follow through and complete assignments• Proficiency with Microsoft Office programs; experience using computers, printers, laptops andvoicemail messaging systems and photocopiers/scanners

WORKING CONDITIONS: The Office hours are 8:00 AM – 5:00 PM and Receptionist is primarily in anoffice environment

HCSG is proud to be an equal opportunity employer committed to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions, or affiliations, veteran status, or other legally protected classes. HCSG also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate.

Our Commitment to Diversity and Inclusion

We are committed to fostering and supporting a vibrant company culture that encourages employees to bring their authentic and best selves to serve our resident and client communities. We believe all employees, regardless of position, age, race, religion, beliefs, socioeconomic background, or gender, should work in an environment where they are safe, respected, and treated fairly, with their viewpoints, thoughts, and ideas encouraged and embraced.