Medical Receptionist

About Healthcare South

Healthcare South, P.C. is a large group of Family Practice and Pediatric physicians who specialize in Primary Care and have provided quality medical care to their patients for well over 20 years.

We strive to provide our patients with the high quality comprehensive healthcare centered on the individual and delivered in a timely manner. Our practices are conveniently located in Braintree, Cohasset, Hanover, Marshfield, Scituate, South Weymouth and Quincy.

About the role

We are currently seeking an experienced, friendly, organized, and detail-oriented individual to join our team immediately as a Front Desk Medical Receptionist in our Quincy location.

This is a full time position, 40 hours per week, Monday - Friday, 8am - 5pm.

In this role, you will be the first point of contact for our patients, providing exceptional customer service and ensuring a smooth and efficient flow of operations at the front desk. This position is responsible for greeting patients, scheduling appointments, maintaining records and accounts, receiving incoming telephone calls in a prompt, courteous, and professional manner and greeting/assisting patients/visitors in the same manner. This position will have a significant degree of clerical functionality. These functions include filing, photo copying, typing, and scanning documents as needed.

Essential Job Responsibilities:

• Promptly and professionally welcome patients for appointment check in and check out
• Answer multi-line phone system quickly and efficiently, assisting callers and/or routing calls appropriately
• Schedule appointments including office visits and outside specialty testing
• Explain financial requirements to the patients or responsible parties and collect copays and post payments as required.
• Maintains patient’s accounts by obtaining, recording and updating personal and financial information.
• Verify insurance information though insurance portals
• Process insurance referrals and prior authorizations directly with insurance companies
• Keep patient appointments on schedule by notifying provider of patient’s arrival.
• Comfort patients by anticipating patient’s anxieties; answering patient’s questions, and maintaining the reception area.
• Manage and maintain medical records to ensure availability of treatment information
• Photocopy, scan and type documents as required and directed by the Practice Administrator or Office Manager.
• Maintain business office inventory and equipment proactively
• Schedule service appointments for equipment.
• Provide support to patients in distress by responding to emergencies.
• Protect patient rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contribute to the team by maintaining a high level of work productivity and ethics

Provides routine services in a collaborative team approach in the Practice. Works in coordination with the Care Team(s) within the Practice to provide patient care that follows the Patient-Centered Medical Home model.

• Other duties as assigned.

Education: High school diploma or equivalent.

Experience: Ideal candidate will have two years of medical receptionist experience in a primary care setting, however, a minimum of one year of experience is required.

Knowledge:

• Knowledge of medical terminology and organization services.
• Knowledge of individual responsibilities to accurately direct callers.
• Knowledge of photocopying, typing, scanning, filing and other office basics a must.

Skills:

• Ability to use multi-line phone system, including transferring calls and paging.
• Adequate hearing to answer phone and speak with patients.
• Ability to speak clearly and loudly enough to be heard by callers and patients.
• Ability to multi-task, flexibility, customer service, time management, organization and attention to detail, scheduling, word processing and professionalism.
• Interpersonal skills that lead to excellent team performance.

Abilities:

• Elicits appropriate information to route calls to the appropriate person.
• Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls.
• Willingness to do whatever clerical function is needed for smooth operation.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment: Position is in a well-lighted office environment. Occasional evening and weekend work.

Mental/Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder.

Corporate Compliance

• Is knowledgeable of Corporate Compliance responsibilities and adheres to current rules, regulations, and polices that affect his/her specific job functions/responsibilities.
• Assists other employees and/or departments with compliance issues and demonstrates support of the Corporate Compliance program
• Reports compliance issues/concerns in a timely and appropriate manner

Work setting:

• Clinic
• In-person
• Office
• Outpatient
• Private practice

Work Location: In person

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Referral program
• Vision insurance

Medical Specialty:

• Primary Care

Schedule:

• Day shift
• Holidays
• Weekends as needed

Ability to Relocate:

• Quincy, MA 02169: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $24