Community Based Care Manager

Community Based Care Manager

HealthCare Support is actively seeking a Community Based Care Manager to fill an opening with a healthcare company in Ohio .

Daily Responsibilities for Community Based Care Manager :

Engage the member and their natural support system through strength-based assessments and a trauma-informed care approach using motivation interviewing to complete health and psychosocial assessments through a health equity lens unique to the needs of each member that identify the cultural, linguistic, social and environmental factors / determinants that shape health and improve health disparities and access to public and community health frameworks

Facilitate regularly scheduled inter-disciplinary care team (ICT) meetings to meet the needs of the member

Engage with the member in a variety of settings to establish an effective, professional relationship. Settings for engagement include but are not limited to hospital, provider office, community agency, member's home, telephonic or electronic communication

Develop a person-centered individualized care plan (ICP) in collaboration with the ICT, based on member's desires, needs and preferences

Identify and manage barriers to achievement of care plan goals

Identify and implement effective interventions based on clinical standards and best practices

Assist with empowering the member to manage and improve their health, wellness, safety, adaptation, and self-care through effective care coordination and case management

Facilitate coordination, communication and collaboration with the member the ICT in order to achieve goals and maximize positive member outcomes

Educate the member / natural supports about treatment options, community resources, insurance benefits, etc. so that timely and informed decisions can be made

Employ ongoing assessment and documentation to evaluate the member's response to and progress on the ICP

Evaluate member satisfaction through open communication and monitoring of concerns or issues

Monitors and promotes effective utilization of healthcare resources through clinical variance and benefits management

Verify eligibility, previous enrollment history, demographics and current health status of each member

Completes psychosocial and behavioral assessments by gathering information from the member, family, provider and other stakeholders

Oversee (point of contact) timely psychosocial and behavioral assessments and the care planning and execution of meeting member needs

Participate in meetings with providers to inform them of Care Management services and benefits available to members

Assists with ICDS model of care orientation and training of both facility and community providers

Identify and address gaps in care and access

Collaborate with facility based case managers and providers to plan for post-discharge care needs or facilitate transition to an appropriate level of care in a timely and cost-effective manner

Coordinate with community-based case managers and other service providers to ensure coordination and avoid duplication of services

Appropriately terminate care coordination services based upon established case closure guidelines for members not enrolled in contractually required on going care coordination.

Provide clinical oversight and direction to unlicensed team members as appropriate

Document care coordination activities and member response in a timely manner according to standards of practice and Company policies regarding professional documentation

Continuously assess for areas to improve the process to make the members experience with Company easier and shares with leadership to make it a standard, repeatable process

Regular travel to conduct member, provider and community-based visits as needed to ensure effective administration of the program

Adherence to NCQA standards (CMSA standards below)

Perform any other job duties as requested

Required Qualifications for Community Based Care Manager :

Current unrestricted clinical license in state of practice as a Registered Nurse, Social Worker or Professional Clinical Counselor is required. Licensure may be required in multiple states as applicable based on State requirement of the work assigned

Advanced degree associated with clinical licensure is preferred

A minimum of three (3) years of experience in nursing or social work or counseling or health care profession (i.e. discharge planning, case management, care coordination, and / or home / community health management experience) is required

Three (3) years Medicaid and / or Medicare managed care experience is preferred

Competencies, Knowledge and Skills :

Strong understanding of Quality, HEDIS, disease management, supportive medication reconciliation and adherence

Intermediate proficiency level with Microsoft Office, including Outlook, Word and Excel

Ability to communicate effectively with a diverse group of individuals

Ability to multi-task and work independently within a team environment

Knowledge of local, state & federal healthcare laws and regulations & all company policies regarding case management practices

Adhere to code of ethics that aligns with professional practice

Knowledge of and adherence to Case Management Society of America (CMSA) standards for case management practice

Strong advocate for members at all levels of care

Strong understanding and sensitivity of all cultures and demographic diversity

Ability to interpret and implement current research findings

Awareness of community & state support resources

Critical listening and thinking skills

Decision making and problem-solving skills

Strong organizational and time management skills

Licensure and Certification :

Current unrestricted clinical license in state of practice as a Registered Nurse, Social Worker or Clinical Counselor is required. Licensure may be required in multiple states as applicable based on State requirement of the work assigned

Case Management Certification is highly preferred

Must have valid driver's license, vehicle and verifiable insurance. Employment in this position is conditional pending successful clearance of a driver's license record check and verified insurance. If the driver's license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in position, employment in the position will be terminated.

Employment in this position is conditional pending successful clearance of a criminal background check. Results of the criminal background check may necessitate an offer of employment being withdrawn or, if employee has started in position, termination of employment.

To help protect our employees, members, and the communities we serve from acquiring communicable diseases, full COVID-19 and Influenza vaccination is an essential requirement of this position.

Company requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 - March 31) as a condition of continued employment. Employees hired during Influenza season will have forty-five (45) days from their hire date to complete the required vaccination.

Company requires all employees to be fully vaccinated (two weeks removed from completion of a two-dose mRNA series or two weeks removed from a one dose vaccine) against the COVID-19 virus. Employees are required to disclose and provide proof of their vaccination status as a condition of continued employment. Candidates who accept an offer of employment must upload proof of vaccination prior to their start date.Failure to meet the vaccination requirement, including providing proof of vaccination prior to the start date, may result in rescission of an employment offer or termination of employment.

Company adheres to all federal, state, and local regulations. Company provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be reviewed by the Company Health & Wellness team.

Working Conditions :

This is a mobile position, meaning that regular travel to different work locations, including homes, offices or other public settings, is essential. Will be exposed to weather conditions typical of the location and may be required to stand and / or sit for long periods of time.

Must reside in the same territory they are assigned to work in; exceptions may be considered, due to business need

May be required to travel greater than 50% of time to perform work duties.

Required to use general office equipment, such as a telephone, photocopier, fax machine, and personal computer

Flexible hours, including possible evenings and / or weekends as needed to serve the needs of our members

Benefits for Community Based Care Manager :

Immediate enrollment in Health Insurance

Dental Insurance

Life Insurance

Employee Assistance Program (EAP)

Access to Investment Accounts

Career and educational tools within our Ingenovis ACT (Advocacy) Program

Pay Details : $40 per hour - $47 per hour

Interested in being considered?

If you are interested in applying to this position, please click Apply Now for immediate consideration.

For additional consideration, please email a copy of your resume to Patrick.Jamito@healthcaresupport.com with your phone number, the job title and location, and our recruiters will reach out.

Healthcare Support Staffing, LLC is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

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Salary : $40 - $47