What are the responsibilities and job description for the Teller/Member Service Representative Full-time Floater position at Healthcare Systems Federal Credit Union?
Overview
We are seeking a dedicated and customer-oriented Member Services Representative to join our team. In this role, you will be the first point of contact for our members, providing exceptional service and support. You will assist with various banking transactions, address inquiries, and ensure a positive experience for all members. Your ability to build strong relationships and provide accurate information will be key to your success in this position.
Duties
- Provide outstanding customer service by responding to member inquiries and resolving issues promptly.
- Assist members with account management, including deposits, withdrawals, and loan origination processes.
- Perform basic math calculations related to transactions and account balances.
- Manage cash transactions accurately while adhering to bank policies and procedures.
- Utilize customer relationship management tools to track interactions and enhance member satisfaction.
- Identify potential fraud risks and take appropriate actions for fraud prevention detection.
- Promote additional services through upselling techniques to meet member needs.
- Maintain a thorough understanding of bank products and services to effectively assist members.
Experience
- Previous experience in a customer service role is preferred, particularly in a banking or financial services environment.
- Familiarity with cash management practices and basic math skills is essential.
- Experience with loan origination processes is a plus.
- Strong communication skills with the ability to build rapport with members.
- Ability to work effectively in a fast-paced environment while managing multiple tasks.
- A proactive approach to problem-solving and a commitment to delivering high-quality service.
- Being an on-call floater to relocate between offices as scheduled and needed.
Join us as a Member Services Representative where your contributions will make a significant impact on our members' experiences!
Job Type: Full-time
Pay: From $16.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to Commute:
- Norfolk, VA 23507 (Required)
Ability to Relocate:
- Norfolk, VA 23507: Relocate before starting work (Required)
Work Location: In person
Salary : $17