Regional Director of Operations

Our client, one of California's largest and most respected providers of community mental health services, believes the strength of their organization is in the hands of their leaders. They believe having a strong, capable, and motivated leadership team is of foundational importance to the organization’s success. This belief is most evident in the leaders within their Operations function. These individuals are the link to their clinical and financial success, as well as the key arm that connects them to their customers. We are excited to be searching for a new member to join our client's team as Regional Director of Operations , based in or near Palm Springs, CA .

Palm Springs, California , offers an irresistible blend of year-round sunshine, stunning desert landscapes, and a vibrant cultural scene, making it an ideal place to live and work. Residents enjoy over 300 days of warm, dry weather, perfect for outdoor activities like hiking, golfing, and exploring iconic spots like Joshua Tree National Park. The city is celebrated for its mid-century modern architecture, thriving arts events like Modernism Week, and an inclusive atmosphere, particularly within its LGBTQ community. With a relaxed lifestyle bolstered by spas, wellness retreats, and world-class dining, Palm Springs provides a unique balance of leisure and opportunity. Affordable housing compared to California's coastal cities and proximity to major urban centers further enhance its appeal, offering a welcoming and dynamic community for people of all backgrounds.

Position Summary

The Regional Director of Operations role embodies the our client's mission and values by fostering effective communication and collaboration with internal and external stakeholders while overseeing administrative and operational functions across designated regions or product types. It ensures organizational effectiveness through strategic planning, quality improvement, and empowering management practices. Responsibilities include supervising facility administrators, managing financial performance, ensuring compliance with labor laws, overseeing clinical programs, and maintaining county contracts. The role involves proactive analysis of market conditions and policy changes, development of operational plans, and frequent travel to facilities. Additionally, it emphasizes building relationships with state and county officials, advocating for behavioral health initiatives, and promoting programs to stakeholders while ensuring a safe, effective, and therapeutic environment.

ESSENTIAL FUNCTIONS

• Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders.
• Oversees the administrative functioning of facilities in the assigned geographical region and / or product type.
• Utilizes management practices that empower staff, provide clear expectations, deliver constructive feedback, and support continuous quality improvement.
• Supervises facility Administrators by establishing operational objectives, fostering communication, and monitoring performance, including financial results, with quarterly reviews alongside the VP of Program Operations.
• Collaborates with administrative staff on strategic planning to ensure organizational effectiveness.
• Ensures personnel objectives are met, including monitoring attendance, turnover, recruitment, and compliance with labor laws. Identifies issues and recommends corrective actions as needed.
• Develops and maintains collaborative relationships with State and County officials by regularly gathering feedback, sharing operational updates, and ensuring alignment with legislative changes and policies.
• Continuously analyzes market conditions, policy directives, political changes, and patient needs to respond proactively.
• Submits semi-annual plans to the VP of Program Operations containing objectives and schedules for patient care, finances, county relations, and personnel.
• Travels frequently to Telecare facilities and the corporate office to oversee operations.
• Manages county contracts, ensuring compliance with licensing and monitoring requirements, and oversees corrective action plans as needed.
• Collaborates with facility management staff to oversee clinical programs, ensuring a safe, clean, and therapeutic environment and recommending program adjustments in response to changing needs.
• Evaluates program needs and clinical objectives annually with facility administration and county officials and recommends research topics to the Research and Evaluation department.
• Monitors facility expenditures and staffing to ensure alignment with budgetary objectives, reviewing financial variances and requests beyond facility budgets with executive management.
• Establishes standards for safe and therapeutically effective care and supports the comprehensive quality assurance and improvement program.
• Actively participates in meeting members’ needs and adapting to changing customer needs.
• Professionally represents the corporation in community, state, and national hospital associations to maintain a positive reputation and advocate for behavioral health initiatives.
• Markets programs to current and prospective customers

ESSENTIAL QUALIFICATIONS

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