Patient Services Specialist (Bilingual Required)

Join Us!

At HealthFirst Bluegrass, we are more than a healthcare facility – we are a community dedicated to providing quality care to every individual, regardless of their background or financial situation. Our mission is to provide transformative healthcare for all.

We are looking for a Patient Services Specialist to join our team and assist patients in accessing our services for care efficiently.

What We Offer:

· Meaningful Work: Impact the lives of individuals and families in our community who need it most.

· Collaborative Environment: Integrated care model: Primary, Behavioral Health, Dental, Pharmacy, and Community Health Services.

· Competitive Compensation Package: Health, dental, vision, voluntary life, company paid short and long-term disability, 9 paid holidays, sick leave, excellent work/life balance.

Key Responsibilities:

· Provide excellent customer service to all callers. This includes but is not limited to the following: demonstrating a high level of patience and respect with all callers, avoiding distractions to ensure each caller is assisted promptly and appropriately ensuring a positive experience.

· Handle large amounts of inbound and outbound calls per day while meeting other departmental expectations

• Schedule appointments for multiple providers/clinics (New patient and existing patient)
• Scheduling within the guidelines of clinics; verifying schedules and insurances
• Review appointment date, time, location and provider
• Instruct new patients on required paperwork and what to bring to appointment
• Reminder calls and rescheduling appointments
• Evaluates and assesses patient’s healthcare needs based on patient’s signs and symptoms utilizing established triage protocols and guidelines
• Be able to notify patients of lab results based on providers recommendations
• Be able to schedule nurse visits based on vaccine/injection schedules
• Be able to advise a patient to go to ED or UTC based on severity of symptoms and no appointments available at HFBG
• Be able to schedule acute visits based on need and time frame
• Understanding of when to escalate calls to nurses, clinical teams, supervisor, or managers
• Obtain and enter accurate demographic information into EMR system or other ticketing system
• Accurately documents patient’s symptoms/complaints and advice provided per protocols and guidelines
• Answers questions and/or appropriately routes requests for assistance to provide patient-focused service
• Assist in connecting patients to outreach and enrollment specialists or community health workers as needed
• Assist patients with billing questions; work with third party vendor to resolve issues when required.

o Adhere to HIPAA requirements

Qualifications:

· High School graduate or equivalent.

· Previous customer service experience.

· Healthcare/Insurance industry background preferred.

· Understanding of Medicare/Medicaid preferred.

· Bilingual Required – Spanish/English

• *Bi-lingual skills required- Must be proficient in English and Spanish to successfully pass a language assessment. *Added hourly bilingual incentive!

Job Type: Full-time

Pay: $15.88 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to Commute:

• Lexington, KY 40503 (Required)

Work Location: In person

Salary : $16