Inbound Sales Representative

At HealthFirst, our relentless dedication to saving lives drives us forward every day. With an impressive track record of approximately 1000 lives saved annually and a remarkable total of 52,000 lives saved throughout our storied history, we make an undeniable impact. Each life saved is far more than a statistic; it represents the cherished connection between loved ones, family members, and dear friends. We stand resolute in our commitment and determination to make a lasting impact.

JOB OVERVIEW: The Inbound Sales Rep is responsible for receiving and handling high-volume telephone calls and live chats from customers contacting HealthFirst to place orders, inquire about products, and assist with related issues. This position recommends products to our customers to purchase and educates them on their features and our value propositions. In addition, the Inbound Sales Rep handles customer complaints, and coordinates with Customer Service on product returns complaint resolution. This position consults with managers to obtain approval on overriding product pricing, and to review restrictions on product shortages.

KEY RESPONSIBILITIES:

• Receives and handles telephone calls from customers calling to place orders, inquire about products, and assists with other related questions.
• Engages with customers and responds to inquiries via live chat.
• Handles customer complaints, typically regarding pricing errors or items on back order.
• Remains current in product knowledge, selling best practices, and industry trends.
• Documents all customer interactions including opportunities, sales and other pertinent information in CRM to provide an accurate record of account history and to manage a sales pipeline for achieving sales goals.
• Helps internal and external customers, navigate HealthFirst and find solutions to various problems.
• Works closely with customers, internal departments, and management as needed for problem resolution and/or process improvements to ensure effective and timely service for internal and external customers.
• Participates in special projects and performs other duties as required.

In addition to the essential duties and responsibilities listed above, all positions are responsible for:

• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures including Worldwide Business Standards.
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties

SPECIFIC KNOWLEDGE & SKILLS:

• Strong selling skills

• Negotiation skills

• Ability to answer a high volume of incoming calls

• Ability to call out as needed

• Able to learn applicable computer systems (Salesforce, live chat platform, etc.)

• Work independently with limited supervision

GENERAL SKILLS & COMPETENCIES:

• Very good time management skills and the ability to prioritize work and meet deadlines
• Very good attention to detail and accuracy
• Customer service oriented and ability to work with complex issues
• Ability to plan and arrange activities
• Very good interpersonal communication skills
• Very good written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Establish productive working relationships at multiple levels within the organization.

MINIMUM WORK EXPERIENCE:

Typically, 2 or more years of inbound sales/customer service experience or equivalent.

PREFERRED EDUCATION: Typically requires a bachelor’s degree or equivalent experience.

TRAVEL / PHYSICAL DEMANDS: Travel typically less than 10%. Virtual office environment. Minimal physical demands when travelling.

SKIL: Very good understanding of the job and apply knowledge and skills to complete a wide range of tasks. Apply acquired knowledge of procedures and external regulations.

COMPLEXITY: Work on assignments that are moderately difficult and may require judgment and initiative. Understand implications of work and make recommendations for solutions. May be responsible for making independent procedural decisions.

SUPERVISION: Work under minimal supervision and may determine methods and procedures on new assignment

PERFORMANCE REQUIREMENTS:

Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.

Benefits: Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Work Life Assistance Program, Flexible Spending Accounts, & Educational Benefits.

The posted range for this position is $18.97-$20.80 an hour which is the expected starting base pay for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

At the time of this posting, this position is eligible for an incentive plan not reflected in the posted range subject to the achievement of the plan.

HealthFirst is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.