What are the responsibilities and job description for the External Account Manager position at Healthgram, Inc.?
Employers entrust us with their most important asset, the health of their workforce. Our Account Managers are the day-to-day contacts for our clients. Partnering with a specific block of business to help demystify employee healthcare and create a better experience for both clients and employees.
In-office training will take 3-6 months in Charlotte and transitions to a hybrid work setting afterwards.
How the External Account Manager will add to the team:
- Assist in the administration of our clients’ healthcare plans through proactive communication
- Organize and lead quarterly meetings with clients
- Bring solutions to issues facing the client
- Creating long-term strategic benefit plans that will succeed and ultimately retain the client
- Act as a liaison between our clients and internal Healthgram team members
- Working as a team to effectively mediate concerns
- Anticipate renewal process concerns: new rates, enrollments, terminations, ID cards, etc.
- Keep our clients informed of government regulations, emerging trends, and various program design options.
- Develop personal relationships with each of our clients
- Account Managers are the educators of benefit topics, helping the plan run as effectively as possible
- Audit performance of clients’ plans and suggest new initiatives where appropriate
- Execute annual plan renewal
- Approximately 25% travel required
What the ideal External Account Manager would bring:
- Excellent communication and presentation skills
- Organized and able to multitask
- Natural ability to build and maintain relationships
- A positive and personable attitude
- Account Management or Healthcare experience is a plus (2-3 years preferred)
- 4-year College degree required
- Ability to travel, including day, airline, and overnight (approximately 25%)
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- No nights
- No weekends
Supplemental Pay:
- Retention bonus
Education:
- Bachelor's (Preferred)
Experience:
- Account management: 2 years (Preferred)
Ability to Commute:
- Charlotte, NC 28217 (Preferred)
Willingness to travel:
- 25% (Preferred)
Work Location: Hybrid remote in Charlotte, NC 28217
