Care Navigator

POSITION TITLE: Care Navigator

FLSA STATUS: Non-Exempt, Full-time

REPORTS TO: Program Manager

LOCATION: Applicants must be local to Santa Clara County and able to work in-office from our San Jose location.

Job Summary: The Care Advocate serves as a key liaison for individuals and families, connecting them with essential tools and resources. This role involves actively listening to clients' priorities and collaborating with various service organizations to provide comprehensive support, including basic health and wellness appointments, educational support, Medi-Cal application assistance, and coaching. Utilizing human-centered design approach, the Care Advocate helps clients set and achieve personal goals, leveraging deep understanding of community resources to identify and facilitate access to appropriate support.

Essential Functions & Position Responsibilities:

Enhanced Care Management (ECM)

• Act as liaison for individuals to access health care providers and community resources
• Schedule health and wellness appointments, preventative care, promoting the use of Primary Care Provider (PCP) and patient’s medical home
• Establish rapport with individual seeking services, practicing consistent follow-up, trust building and empathy skills by sharing responsive and accurate community resources.
• Complete client assessments to develop personalized care plans for members
• Assist health plan members in accessing preventative health services and provides intensive coordination of health and health related services for highest-need members. This includes working closely with healthcare staff, and managing client cases
• Advocate for plan members’ needs and collaborate with external organizations to address barriers to care

VisionFirst, HearingFirst, DentalFirst, My HealthFirst, AppointmentFirst

• Connect individuals/parents/caregivers with providing dental, vision, and basic needs resources
• Follow-up with individual referred through internal programs including vision, dental, hearing screenings and wellness checks, and educational programming.
• Identify uninsured children and assist them with enrolling into health coverage programs
• Collaborate with internal department and external partners to support HKF programming demonstrating the organization’s values of service, compassion, innovation, collaboration, accountability, and cultural sensitivity.
• Utilize Salesforce to document engagement with clients timely and accurately
• Collect health contact forms and manage well-being appointments for foster youth and other vulnerable populations
• Conduct service satisfaction surveys to curate family testimonials and capture continuous improvement opportunities
• Participate in continuous improvement discussions and processes
• Perform other duties as required by the needs of the organizations
• Participate in all required agency events

Minimum Requirements:

• Bachelor’s degree or equivalent experience required.
• CHW Certification required.
• 1-2 years of experience working with community-based organizations supporting marginalized and high-risk, underserved populations
• Must be fluent in Spanish, Vietnamese, or Mandarin
• Ability to work effectively under pressure
• Excellent judgment, time management, organizational, interpersonal communication, writing, and customer service skills
• Excellent computer skills (Microsoft Office Software including Word, PowerPoint and Excel) and database management skills
• Maintain confidentiality at all times
• Available 8-hour shifts; start times 8:30 – 10am, end times: 5 – 7pm
• Occasional Saturday or Sunday (as needed)
• Display flexibility in responding to changing circumstances and requirements
• Frequent travel within local community
• Ability to drive and have a reliable vehicle with car insurance
• May require travel within the community to meet with plan members or attend community events
• May be required to work evenings and weekends as needed

The above statements are intended to describe the general nature and level of work being performed by the people assigned to this job. They are not intended to be construed as an exhaustive list of all job responsibilities.

Physical Requirements & Work Environment:

The physical demands described here represent those that must be met to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, frequently required to work standing for prolonged periods. Regularly required to stand, walk, and reach with hands and arms. Must frequently lift and/or move up to 40 pounds. Work involves sedentary to light work in an office setting. There is a frequent need to stand, stoop, walk, sit, lift light objects (up to 10 pounds), and perform other similar actions during the workday.

Frequent speaking, listening using a headset, use of hands/fingers across keyboard or mouse, long periods working at a computer.

Healthier Kids Foundation is committed to being an Equal Opportunity Employer that values and welcomes diversity in the workplace and strongly encourages all qualified persons to apply regardless of race, sex, national origin, marital status, sexual orientation, religious or political affiliation, disability, and any other classification considered discriminatory under applicable law.

Job Type: Full-time

Pay: $28.00 - $32.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Required)

Language:

• Vietnamese or Spanish (Required)

License/Certification:

• Community Health Worker (CHW) Certification (Required)

Ability to Commute:

• San Jose, CA 95117 (Required)

Work Location: In person

Salary : $28 - $32