RN-Care Coordinator - General Surgery

Job Description

Job Description

Description :

Job Summary : To support disease management tasks which include clinical responsibilities such as proactive monitoring, assessment, education, and follow-up of patients. To empower patients and their families in self-care practices and motivational and behavioral change modalities. To provide competency-based education to patients, staff, and providers and maintains care management databases.

Knowledge, Skills & Abilities

Knowledge of evidence-based clinical guidelines across a wide variety of conditions and age groups. Knowledge of care management and resource / utilization management. Skill in the use of personal computers and related software applications. Ability to manage multiple priorities under time constraints; ability to analyze and solve problems. Understanding cost and quality issues. Verbal and written communication skills. Interpersonal skills to interact with a wide range of constituencies. Decision-making skills.

RESPONSIBILITIES

• Provides education to patients pre- operatively that includes expectations related to diet, medication and activities. Serves as the facilitator for the patient & family in navigating the UMMC screening, preparation and arrival for surgery process. Provides education and preventive health measures while helping the patient with chronic disease or condition to set behavior change goals.
• Balances the needs of the patient with the schedule of the surgeon and the availability of services at UMMC to create appropriate pre-operative screening appointments. Monitors the results of pre-operative tests and alerts the surgeon if there is some cause for concern. Participates in the control of cost effective services that reflect appropriate levels of staff, proper use of equipment, appropriate use of supplies, and effective management patient care.
• Educates patients about what a routine post-operative experience will be like and communicates with the patient about what to do if an abnormal response occurs. Is the initial point of contact for patients either pre-operatively or post-operatively, about any questions or concerns? Makes appropriate decisions about when to involve a surgeon. Adheres to restorative care philosophy by incorporating principles into direct care provided to residents on a daily basis.
• Organizes clinic times so that it is efficient and meets the needs of the providers and the patients. Ensures that necessary procedures are ordered prior to clinic for efficient use of resources. Coordinates the efforts of attending surgeons and residents to maximize learning opportunities for residents while at the same time overseeing clinic flow to maintain efficiency. Performs basic wound care to assist with clinic flow. Evaluates, develops, and implements clinical program components to optimize patient care strategies and goals.
• Coordinates with outside sources (home health care, durable medical equipment, insurance companies, employers, etc.) For the needs of the patients. Completes documentation as required by these agencies with provider overview. Pre certifies with insurance companies necessary procedures or medications as required.
• Demonstrates effective interviewing and assessment skills and integrates new or current techniques to obtain information from the resident / family to plan, implement, and evaluate patient care.
• Provides timely internal / external customer service in a cooperative, professional, and respectful manner.
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands

Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional exposure to biohazardous conditions such as risk of radiation exposure, blood borne pathogens, fumes or airborne particles, and / or toxic or caustic chemicals which mandate attention to safety considerations, occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying up to 25 pounds, occasional crouching / stooping, occasional kneeling, occasional pushing / pulling, frequent reaching, frequent sitting, frequent standing, occasional twisting, and frequent walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Requirements :

Education & Experience

Must be licensed as RN for three (3) years. Three (3) years of related RN experience in clinical nursing with chronic disease, utilization review and / or quality management preferred.

Certifications, Licenses or Registration Required : Valid RN license.