CAP Case Manager

This job works under a hybrid remote arrangement. See below for details.

Job Summary:

Position Summary – CAP Case Manager

Healthkeeperz is seeking a compassionate and detail-oriented CAP Case Manager to join our team, providing essential case management services for the Community Alternatives Program (CAP) for Disabled Adults and Children. The CAP Case Manager plays a vital role in ensuring that participants receive the coordinated medical, social, and financial services they need to live safely and independently in their communities.

As a CAP Case Manager, you will conduct comprehensive assessments, evaluate eligibility for CAP services, and develop individualized care plans tailored to each patient’s needs. You will collaborate with patients, families, and provider agencies to coordinate care and make informed referrals to appropriate community resources. This role includes ongoing monitoring and documentation of services, regular home visits and telephone check-ins, and evaluation of care effectiveness.

The ideal candidate demonstrates strong clinical judgment, emotional intelligence, and an ability to build trust with patients and care providers alike. You will be responsible for maintaining complete and accurate documentation in accordance with agency and state CAP guidelines, including the use of the E-CAP system, reviewing In-Home Aide documentation, and supporting compliant billing practices.

At Healthkeeperz, we are driven by our mission of caring for all people for the glory of God. If you are looking for meaningful work and a chance to make a direct impact on the lives of others, we invite you to apply for the CAP Case Manager position today.

Compensation and Benefits

Job Type: Full-time, Hourly

Starting Pay: $18.75 - $20.00 per hour

Benefits:

• Mileage Reimbursement
• Monthly mobile phone stipend ($40)
• 401(k)
• 401(k) matching
• Medical, Vision, and Dental insurance
• Employee assistance program
• Life insurance
• PTO
• Nine paid holidays

Core Responsibilities

Assessment and Evaluation

• Conduct initial screenings and assessments of patients and families.
• Identify social service needs and connect patients to appropriate community resources.
• Evaluate eligibility, needs, and support systems.

Planning

• Develop and update individualized care plans that promote patient health and safety.
• Educate patients and families on care plans and available service options.
• Initiate referrals and provide counseling to support family and caregiver well-being.

Implementation and Follow-Up

• Coordinate care with interdisciplinary team members and external providers.
• Perform regular follow-ups through home visits and phone check-ins.
• Monitor and document care effectiveness and adjust plans as needed.
• Provide monthly case management and attend interagency conferences as appropriate.

Documentation

• Maintain accurate, timely records per agency policy and CAP guidelines.
• Document patient status, changes in condition, and care outcomes.
• Complete discharge summaries and ensure all documentation is current in E-CAP.
• Review aide documentation, re-certifications, and billing codes for compliance.

Professional Development

• Complete continuing education and state-mandated training.
• Stay current with E-CAP system updates and CAP program requirements.
• Collaborate with the CAP Director to establish and review annual professional goals.
• Fulfill mandatory organizational training.

Requirements

Skills and Knowledge:

• Working knowledge of basic social work principles, techniques, and practices and their application to specific casework, group work and community problems
• Knowledge of governmental and private organizations and resources in the community
• Strong organizational, communication, listening, and assessment skills
• Ability to travel as needed to other office locations

Education/Training:

• 1. Bachelor’s degree in social work from an accredited school of social work and one (1) year of directly related community experience (preferably case management) in the health or medical field directly related to home care, long-term care, or personal care and the completion of an NC Medicaid certified training program within 90 calendar days of employment; OR
• 2. Bachelor’s degree in a human services or equivalent field from an accredited college or university with two or more years of community experience (preferably case management) in the health or medical field directly related to home care, long-term care, or personal care and the completion of an NC Medicaid certified training program within 90 calendar days; OR
• 3. Bachelor’s degree in a non-human services field from an accredited college or university with two or more years of community experience (preferably case management) in the health or medical field directly related to home care, long-term care, or personal care and the completion of an NC Medicaid certified training program within 90 calendar days; OR
• 4. Nurse who holds a current North Carolina license with two (2) year or four (4) year degrees and one (1) year case management in home care, long-term care, personal care, or related work experience and the completion of an NC Medicaid-certified training program within 90 calendar days; OR
• 5. An individual with a bachelor’s degree or who holds a nursing license as described above, without the number of years of experience, may be designated as an apprentice or a trainee and shall be hired to act in the role of case manager. The supervisor of the case manager shall provide direct supervision and approve all waiver workflow documentation and tasks.

**Hybrid Work & Travel Expectations**The CAP Case Manager position follows a hybrid work model, combining remote work with in-person office and field responsibilities.

• Hybrid Work: The Case Manager primarily works from the local Healthkeeperz office (Durham) but may work remotely for two days per week once all new-hire training and onboarding is complete and with the approval of the supervisor.
• Travel Requirements: Regular in-person home visits are required, averaging 35-40 visits per quarter in and around Durham County, NC. The majority of visits take place in private residences, with occasional trips to medical facilities.
• Scheduling & Autonomy: Case Managers have flexibility in setting their travel schedules and coordinating directly with patients while ensuring all required visits and documentation are completed.
• Personal Vehicle Use: Case Managers must use their personal vehicle for travel, with mileage reimbursement provided for work-related trips.
• Work Environment Considerations: Travel includes rural locations, which may involve unpredictable home environments and varying road conditions.
• Technology Requirements: Since some work is conducted remotely, reliable internet access, proficiency in electronic documentation, and the ability to communicate effectively via phone and virtual platforms are essential.

This hybrid structure provides flexibility while ensuring effective patient care, team collaboration, and compliance with case management responsibilities.

Physical Conditions/Work EnvironmentThe above statements are intended to describe the level of work individuals are assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the position. All employees may have other duties assigned at any time. Dangerous animals and other situations may present a potential threat to personal safety.The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.