What are the responsibilities and job description for the Head of Customer Success position at HealthLeap?
HealthLeap helps prevent and treat impactful but overlooked conditions with advanced, high-precision AI. Starting with malnutrition, one of healthcare's most underdiagnosed conditions, our AI platform screens every hospital patient daily. We've validated our ability to deliver better patient outcomes, shorter hospital stays, and millions of dollars in revenue for health systems. We've partnered with top hospitals like Cedars-Sinai, and are backed by top-tier VCs like Sequoia and First Round. As a seed startup, we're working with some of the largest and most state-of-the-art health systems in the country. We're also co-publishing a research paper (currently undergoing peer review) with clinical leaders from Johns Hopkins, Stanford Health, and Cedars-Sinai in a high-impact journal.
We believe we can deliver the largest, measurable customer benefits hospitals have seen from technology deployments, and seek to be their most loved partner.
The Opportunity :
As our Head of Customer Success (reporting directly to the CEO), you'll lead our strategy by developing a scalable implementation and operations framework to ensure we exceed the expectations our customers had when partnering with us. We have strong evidence that our software is best-in-class, but know great software alone doesn't drive the outcomes they want. You'll lead the way in making sure we implement seamless and delightful workflows and reduce care team burdens to drive measurable revenue and meaningful clinical outcomes (reduced LOS and readmissions). You'll bridge the gap between our product vision and on-the-ground clinical and operational outcomes, driving real impact for thousands of patients and hundreds of hospitals.
Responsibilities :
Implementation Strategy & Execution
- Build a scalable implementation framework to scale us from 5 to 1000 hospitals
- Drive user onboarding, manage technical integrations, and optimize clinical workflows for maximum adoption
Stakeholder & Relationship Management
Team Building & Leadership
Continuous Improvement & Outcomes Tracking
Requirements :
Nice-to-Haves :
We Provide :
Location : San Francisco preferred (hybrid) with up to 30% travel for on-site hospital visits
Compensation is dependent on experience, overall fit to our role, and candidate location.
If you're excited to shape the future of AI-powered healthcare and drive real clinical impact, we'd love to hear from you. Join HealthLeap and help us maximize the health of as many people as possible.
