Community Health Worker Coordinator

Description

As a Coordinator you will support the CHW team by providing consistent and open communication as well as supervision and any necessary training and support. This position will work closely with the CHWs and will report to the Chief Behavioral Health and Addictions Officer.

JOB RESPONSIBILITIES:

• Supports CHWs staff in daily activities, by remaining accessible and knowledgeable about the ongoing challenges within the CHW function.
• Provides leadership and motivates the CHWs in order to maximize the outcomes of services provided.
• Coordinates and leads CHWs meetings and develops other effective communication channels for the CHWs team.
• Assists CHWs with tracking all necessary metrics and reporting.
• Supervises the CHWs as directed by the Chief Behavioral Health and Addictions Officer.
• Travels to the corporate office once a week.

• Establishes trusting relationships with staff providing general support and encouragement.
• Provides training on basic motivational interviewing and goal setting with staff.
• Serves as a liaison between providers and CHW
• Follows up with staff on issues and interventions
• Helps CHWs set personal goals.
• Provides CHWs with referrals for services to community agencies as appropriate.
• Helps CHWs connect with resources and development their plans of care.
• Works closely with integrated medical team to ensure that patients have comprehensive and coordinated care.
• Remains knowledgeable about community resources appropriate for the needs of patient/family.
• Continuously validates and evaluates the effectiveness of the community resources.
• All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
• Performs other duties as assigned.

Qualifications

REQUIRED QUALIFICATIONS:

Education/Training

• High school diploma or equivalent
• Certified as CHW and Mental Health First Aid
• Certified Medical Interpreter-Spanish (not required but highly preferred)

Experience

• At least 6 months of experience as Community Healthcare Worker at HealthLinc

Skills/Job Requirement

• Strong organizational and time management skills
• Proven ability to work well in a team environment
• Ability to remain flexible and adaptable
• Knowledge of some medical terminology
• Excellent written and verbal communication skills
• Transportation and valid drivers license
• Ability to follow HealthLinc policies and procedures

Technology Skills

• Operate a multi-line phone system and other office equipment including printers, fax machines, etc.
• Basic computer skills (Microsoft Office, EHR, online sources, etc.)

DIRECT SUPERVISION:

• N/A

REQUIRED TRAININGS:

• All assigned Relias training