What are the responsibilities and job description for the Outreach and Enrollment Coordinator-St. Joseph County-BILINGUAL REQUIRED position at HealthLinc?
Job Details
Description
As an Outreach and Enrollment Representative you will participate in all aspects of community relations and outreach for HealthLinc. You will coordinate and attend the outreach and educational activities throughout the year. In addition, this position will serve as a Certified State Navigator and will conduct enrollment activities for the new Marketplace, providing enrollment services, education and serving as a resource to patients, consumers and businesses about the availability of these programs. This position will work with the public, Healthlinc patients and the entire Outreach team and will report to the Outreach and Enrollment Manager
JOB RESPONSIBILITIES:
- Attends any assigned Outreach events in the community, with the understanding that some might be outside of the regular business hours (evenings, weekends, etc.)
- Performs outreach and assists consumers with completing applications for health coverage per standards and provide unbiased and accurate information on Qualified Health Plan (QHP) options to support consumers in choosing the health plan that is the best fit for their needs
- Provides local communications strategy and support for program activities.
- Identifies and provides information and referrals on local resources and patient referrals.
- Serves as liaison to public community organizations, medical facilities, and health professionals.
- Conducts public education activities to raise awareness about HealthLinc and the full range of health insurance coverage options.
- Keeps current of ongoing changes to the public healthcare system and communicates this information to HL patients and partners while maintaining expertise in eligibility, enrollment and program specifications.
- Keeps immediate supervisor and staff informed of activities and project timelines, including areas of concern and challenges, within areas of responsibility.
- Develops specialty in one, or more, of the assigned areas: quality, monthly initiative educator, trainer, Medicaid/marketplace educator, event planner, mobile unit outreach, ob/pediatrics, school outreach.
- All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
Performs other duties as assigned.
Qualifications
QUALIFICATIONS:
Education/Training
- High School Diploma/GED
- Certified State Navigator and Certified Counselor for SHIP preferred (we will train and assist in becoming certified once hired)
- BA/BS in public health, social work, or related area (not required but highly preferred)
Experience
- 3-5 year experience working with FQHC or a nonprofit social service or community development organization (not required but highly preferred)
- Proven experience with event planning, community involvement and building community connections
Skills/Job Requirement
- Strong organizational and time management skills
- Proven ability to work well in a team environment
- Ability to remain flexible and adaptable
- Excellent written and verbal communication skills
- Transportation and valid drivers license
- Ability to follow HealthLinc policies and procedures
Technology Skills
- Operate a multi-line phone system and other office equipment including printers, fax machines, etc.
- Basic computer skills (Microsoft Office, EHR, online sources, etc.)
REQUIRED TRAINING:
- All assigned Relias training
