Purpose

(Proactively) informing customers of the status of the flow of goods, processing orders and maintaining customer contact.

Core Activities

Maintaining client contact

• being the first point of contact for the client regarding orders
• maintaining contact with clients
• (proactively) exchanging operational information with the customer and relevant internal parties
• be attentive to client questions, wants and needs that come in via telephone, tickets and email and stimulate the operational relationship
• receiving and monitoring the handling of complaints
• giving feedback to the customer regarding complaints, if necessary in consultation with the supervisor

Processing orders and data

• taking orders, allocating stock to orders and administrative handling in the Warehouse Management System
• releasing orders in the Warehouse Management System (WMS) for warehouse locations
• scheduling of rush, express and road transports in the Transport Management System
• taking rush and WCOC (Will Call) orders, allocating orders and following up on flow of goods
• monitoring qualitative and quantitative progress using the WMS system and adjusting priorities and planning in consultation with the supervisor
• processing changed priorities and correcting disruptions in consultation with the supervisor and the warehouse
• ensuring coordination of various sub-processes
• identifying bottlenecks in the operational process and discussing them with the supervisor

Managed administration

• checking, entering and updating customer data using the information system
• recording (settled) questions, complaints and customer agreements in the information system
• provide record keeping and archiving
• preparation of standard customer overviews
• processing mutations and making corrections
• generating, arranging and processing data from files and archives
• performing other administrative tasks

Additional contributions

• making (improvement) proposals to the supervisor
• participate in projects aimed at improving the existing
• compliance with legal and company obligations and procedures
• various other duties as assigned

Education, knowledge and experience:

• Highschool graduate with continuing education in Logisitcs preferred
• Some relevant job experience

Competencies and skills:

• Social and communication skills for maintaining contacts (verbal and written)
• Proficient with computerized information systems
• Proficient with MS office
• Planning and organizing