Member Support Coordinator

Please email your resume and we kindly ask you to submit a 30-second introductory video to executive@healthon.com.

About Healthon

Healthon is a leader in digital healthcare, offering GLP-1 weight loss programs, sexual health support, hormonal therapies, and more. We are on a mission to make healthcare accessible and transformative for our members.

About the Role

As a Member Support Coordinator, you will be the friendly, knowledgeable voice that members rely on for assistance and guidance. You will support our clients by providing information, addressing concerns, and guiding them through their healthcare journey.

Key Responsibilities:

• Provide personalized support to members via phone, email, and chat.
• Guide members through program details, scheduling, and follow-up care.
• Maintain accurate records of interactions in the system.
• Coordinate with internal teams to resolve issues efficiently.
• Follow up on member inquiries to ensure satisfaction and resolution.

Qualifications:

• Previous experience in customer service, healthcare, or patient support.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and CRM tools.
• Ability to empathize and maintain a professional demeanor under pressure.
• Detail-oriented with excellent organizational skills.
• A commitment to patient care and customer satisfaction.

Why Join Healthon?

• Be part of a fast-growing healthcare startup.
• Make a meaningful impact on people’s lives.
• Enjoy a supportive, team-oriented culture.
• Comprehensive benefits package, including:
• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Job Type: Full-time

Pay: $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Morning shift

Work Location: In person

Salary : $23